Community FAQ

How do I sign up?

Signing up VendOp is fast and easy way. To sign up, VendOp must access your LinkedIn profile, in order to review your profile overview, your full profile and your email address. As a new user, you get full access to millions of vendors and their reviews. Your unlimited access to our content and site, does not expire.

How do you verify the information is really from businesses who have used the vendor?

When writing a review for a vendor, VendOp has a strict guidelines and review policy. We require all users to log-in with their LinkedIn profile, but also require users to use a “nickname” in order to ensure all the posts are “anonymous”. The anonymity of users is in hopes of getting truthful – real feedback without any consequences from the vendors. All of these, combined with active community moderation and our commitment to review every post, allow us to have confidence in our information.

How do I know a vendor posting is legitimate?

Once Vendors find their companies – they are in charge of managing their listing, they must sign up or sign in to VendOp with their LinkedIn account, Provide your contact information so we can validate your professional connection to the company, Receive a link from VendOp that allows the vendor to start managing their listing, and only then can Vendors edit their listing - add company details, images, specialties. Solicit customer reviews, and get alerts whenever new reviews are posted. We actively monitor VendOp for postings that violate our Terms of Use. If we suspect fraudulent activity, we immediately remove the vendor posting from VendOp.

How do I get a post or comment removed?

If you see a post that you feel is inconsistent with our Terms of Use or Community Guidelines (it's not enough to just disagree with it), please click the flag icon below the post. We ask you to include information on why you believe the post should be removed. From there, a VendOp Team Member will review the post and reply back with our decision. Please refer to our Community Guidelines for information about what we allow and do not allow on the site.

Where do you get all this vendor information?

Because we require our community to post information for a current or former Vendor through their LinkedIn profile to access everything posted by our community, we're able to collect reliable information directly from customers.

How are the vendor ratings calculated?

Vendor ratings are calculated with a simple 5-star rating system. Each customer that provides a review at the end must rate the company using this system. After customers provide their ratings, it is then averaged out to provide the vendor rating.

How do I edit or remove my post?

Once a customer has provided a review, the customer can then edit the review by clicking on the drop down arrow under their name, by clicking on “my profile” all of the customer’s reviews will then pop up. Click on the “Edit Reviews” tab. The reviews written can be edited by clicking on the underlined fields for up to 24 hours after being submitted.

Why can't I find my post on the site?

If a customer cannot find a post they have written about a vendor – there are a few options as to why – your review was flagged and claimed as fraudulent, or it did not meet the Community Guidelines requirement.

How do I delete my account or disable my connection to LinkedIn?

You can terminate your account at any time by deactivating your account or by providing notice of termination to us at feedback@vendop.com

Why haven't I received my activation email?

We apologize if you've been waiting for your account activation email. There can be delays or delivery issues with email providers that are outside of our control. In the meantime a member of the VendOp team may activate your account for you so that you have full access to reviews. Please contact our team and we'll take it from there.

Will the site work with my browser?

VendOp currently supports Internet Explorer 8 and higher, Firefox 12 and higher, Google Chrome, and Safari (including all iOS devices, such as iPhones and iPads). For all browsers, we require JavaScript and cookies be enabled to create an account and ensure uninterrupted access to the site. If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new browser window or clearing your cache and deleting your cookies.