Bill

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Masterbox - industrial packaging service with great service but very expensive


CEO/Owner , Pharmaceuticals
01/01/2015

Speed 3 / Price 1 / Quality 4

masterbox has two locations in california and they are within the region at both of our facility locations so we use them especially for transporting deliveries within our 2 sites. they provide very reliable service and packaging is always done in high quality. their staff members whether it is the sales team or front office are helpful and knowledgeable. When we send in an order it is usually processed within hours and we will get an email notification from our sales rep that we work directly with from within the company. they provide either same day service (fee for this service is very high) as well as the normal 2-3 business days. our orders have always arrived on time. we are able to tract online by logging into our account via their website. when they have closeouts for certain products, the price is actually very reasonable but in general, although they provide impeccable service, their service is very expensive. we do not use them as our daily delivery vendor. we use them for specialty products like injectables and items requiring temperature control and they have handled these products with care. highly recommend but do not recommend for daily company delivery needs

Strengths: orders are processed within hours and available to be delivered the same day, timely deliveries, staff is well educated and helpful, products available are in large range from janitorial/sanitary products to shrink and stretch film.

Needs to improve: service is great but are a bit expensive

GENCO - Pharmaceutical product returns and management with a minor glitch but otherwise a good company to work with


CEO/Owner , Pharmaceuticals
01/01/2015

Speed 3 / Price 4 / Quality 4

in the pharmaceutical industry we have a lot of waste products, expired products that need to be return either for disposal or credit. we work directly with GENCO to return all of our expired, salvaged pharmaceutical products ranging from liquids, control substances to injectables. they are easy to work with in a sense that they are able to integrate their return system into you existing inventory software to generate receipts, reference numbers and even return labels with whichever delivery vendor you are already partnered with. Genco provides 24hour web portal to access key metrics and have full data visibility. we have had some confusion with GENCO return labels when the reference number does not match and/or is not related to our receipt reference where we had to call their representative for assistance. that is the only area of slip I would say we have seen with GENCO especially when we are producing multiple receipts/returns on the same day. Otherwise, they make the return process easy for our team members. we do this on a monthly basis and worked with GENCO on this for years. Would recommenced them for their pharmaceutical return services

Strengths: medical device logistics and provides pharmaceutical logistics and returns/disposals. integrated delivery networks, QA, regulatory compliance. Genco is able to automatically provide return labels via UPS/FEDEX

Needs to improve: workflow is not easy to understand, may have some confusion for clients on return labels and associated reference item numbers

Mangar - Medical Packaging - high grade medical sterile barrier and die-cut lids.


CEO/Owner , Pharmaceuticals
01/01/2015

Speed 3 / Price 1 / Quality 5

We got in touch with Mangar through a tradeshow last year in the west coast. we typically use a local medical device vendor in our area because are able to produce multiple items in addition to sterile barriers so it cuts our cost down but the quality of the lids are sub-par. We met with the Mangar rep at the trade show and were given a few pouches with sterile barriers to test out at our facility. the quality of the pouches excelled the current ones we were using. their lids include Tyvek or foil materials. they also offer special printing on the pouches but it is not complimentary. for the medical pouches, they also have them available in tyvek as well as foil, films. we have an automated fill operation system and Mangar is able to product pouches-on-a-roll to run through our automation. high quality, great products, on time delivery.

Strengths: various shapes and sizes available for sterile barrier trays are high quality. the company mainly produces sterile barriers for medical/pharmaceutical use so if that is what you are looking for, they are great at producing high quality and long lasting lids.

Needs to improve: none

Putnam Plastics - very high quality single and double-D lumen tubing


CEO/Owner , Pharmaceuticals
12/29/2014

Speed 3 / Price 1 / Quality 5

Putnam is our specific vendor for our single and multi-lumen needs. their single and double-D lumens are of exceptional quality and made with the highest quality material. these types of tubing with small dimensions is their primary focus thus are better quality and craftsmanship than other vendors we have worked with. because we do order the same tubing from them, we speak directly with their sales team rather than going through their engineering/development department which greatly shortens our production time. we send our emails directly to their customer service team and for the past 5 years we have worked directly with Kori who is their representative for their west coast clients. we have great experiences working with putnam. they make very high quality medical tubing and we will continue to use them as our primary tubing/lumen vendor.

Strengths: prides themselves in clean manufacturing, product finishing, technology development with all facilities being ISO certified. phenomenal high quality lumen and they have been our vendor for this specific product for years

Needs to improve: none

Quanta Laboratories - great testing services but mediocre consulting services


CEO/Owner , Pharmaceuticals
12/29/2014

Speed 3 / Price 2 / Quality 3

most of our other vendors we work with use Quanta for their testing services which we do as well. we specifically use Quanta chamber testing. their chamber testing has the capabilities include a large quantity of different chambers for testing, with 1 large walkin chamber, temperature with either humidity or altitude chambers and also able to test for temperature and vibrations. when we used their testing services we were quite satisfied. they are a smaller company so we spoke directly with their team members and we received almost realtime results. we did also seek them out for their consulted services just because we already had them as a vendor and it would save us contracting time to go with them. they have a very new and small consulting dept. with engineers who are able to provide support in selecting specifications we needed to perform testing for our products. due to their limited workforce and in my opinion, experience, in this area, i would only recommend using Quanta for their testing services. we have decided to look elsewhere for similar consulting services

Strengths: multiple testing services offered ranging from chamber testing to special testing in the acoustic/solar testing areas. smaller company so you get to know the team you are working with and are able to get directly in contact with their members fairly easily. A2LA and ISTA certified, consulting services available

Needs to improve: limited consulting services, it is a very small sector of their company, small company which as mentioned benefits in communication with their staff but limits their services and speed of services.

Aledyne Engineering - Excel data automation


CEO/Owner , Pharmaceuticals
12/09/2014

Speed 4 / Price 4 / Quality 4

we run LabVIEW on many of our platforms and we use Aledyne's spreadsheet express. the system helps us to automate excel data, deliver cleanly formatted excel files, and has the capability of integrating with previously recorded data files. Our research and data department is very excel heavy so spreadsheet express has implemented smoothly into our system. the system also has macro and excel template interfaces and allows our data collection to be formatted in output results into the same excel file or allows us to create a new file. LabVIEw and the spreadsheet express has streamlined our data warehousing and cleaned up a lot of the work for us. the program itself is not very expensive and they allow for a free trail that includes all of the features. the spreadsheet program is a one time fee of $200 which is very reasonable.

Strengths: LabVIEW runs on multiple platforms, system implementations, well versed with programming languages, as well as RTOS. LabVIEW certification available

Needs to improve: none

Milestone Technology - Data driven failure analysis lab


CEO/Owner , Pharmaceuticals
12/09/2014

Speed 3 / Price 2 / Quality 3

we have used Milestone for a FTIR failure analysis last year and while we are satisfied with our relationship with Milestone, we have still chosen to look elsewhere for other failure analysis companies that can provide more detailed, comprehensive data for our needs. We used their FTIR failure analysis to identify some solvent and particle contamination. Their data and analysis is very data driven which is a positive from our perspective. but anything further than providing you with a high data driven analysis, their services stops there. We were looking for a vendor that can not only provide us with rich data but also help us to analyze the data, correlate it back to our product and and give us feedback on further methods for prevention. If you are looking for a vendor that provides very data rich analysis, Milestone may be the right vendor for you. however we were just looking for something beyond the analysis.

Strengths: material analysis, provides services for a wide variety of industries including medical, solar, electronics, metal industries, etc.

Needs to improve: testing is limited, primary testing.

Confirmd - Small company that provides medical device testing specializing in nitinol-based testing


CEO/Owner , Pharmaceuticals
12/09/2014

Speed 3 / Price 2 / Quality 4

We use Confirmd mainly for their transformation temperature testing. Nitinol-based testing is in their area of expertise. What we like about this company's data presentation is that they do not just provide you with the data from the test but they have a specific team dedicated to help you analyze your results and what it means in relation to our product. because we are a smaller company, we do not have an analyst team dedicated to understanding data so this service offered by Confirmd was valuable. We have worked with their team multiple times in collecting data and analyzing the information as a team effort. all our experience with Confirmd as been positive and enriching. Because they too are a smaller company, you do get that personal attention that is lacking in larger vendors with thousands of clients. We did reach out to Confirmd for a custom testing production for one of our medical devices. The test was not as specific as we wanted due to their limitations so that would be the only fault in their capability. otherwise, i would highly recommend this as your next testing vendor.

Strengths: expertise in Nitinol-based medical device, this company is more than just a test data driver, they do provide comprehensive technical expertise. Local company that has served our company for man years, was also highly recommend by our other vendors. If you require custom test development, Confirmd will help to develop a testing procedure that fits your requirement.

Needs to improve: Mainly limited to corrosion, fatigue and temperature testing. They do perform custom testing but know that this is still limited. price is fair

Primus Sterilizer Co. - Company that solely focuses on the production of steam sterilizers


CEO/Owner , Pharmaceuticals
12/09/2014

Speed 3 / Price 3 / Quality 3

We used Primus as one of our suppliers of cleanroom autoclaves. We have a very standard facility therefore we did not require any customization but rather, purchased one of their 21 "sizes" of steam autoclaves. We have of their BioPharma sterilizers. Both devices have been very versatile in our company. Given that our company is small, we wanted products with high versatility and their sterilizers fit the profile. it has withstand rigorous tolerance. the steamers have a fully jacketed chamber and uniform load temperatures. They do offer a 3 day training program for clients that we wanted to utilize but it is only offered on site and we were unable to send our employees out which was a disappointment. I do wish they had an extensive training program offered online for their clients who are unable to attend their school. That would be the only downfall. Pricing is fair but do not expect to get a deal because it is not the cheapest in the industry. The pricing is right around market value for these products. Steam sterilizers are their only products so if you are looking for a vendor that provides a variety of products/machines to decrease your vendor load, you may want to look elsewhere. Otherwise, they solely focus on sterilizers

Strengths: huge variety of autoclaves/sterilizers, steam sterilizer comes in 21 standard sizes that fit most business needs but are able to customize as well. All products are produced in the US A SME facility. offers educational programs for clients and their employees offered by means of a 3day but only at their corporate office in NE.

Needs to improve: While they are able to customize products outside of their 21 products, there are still limitations to their customization. Pricing is fair at best but not the cheapest in the industry.

MicroLumen, Inc. - Polymer medical and surgical tubing


CEO/Owner , Pharmaceuticals
12/05/2014

Speed 3 / Price 2 / Quality 4

As a smaller pharmaceutical company, we look to different vendors pretty often to have multiple options in our hands. Microlumen was recommended to us by one of our clients in the East Coast for doing quality work. Our systems engineering team reached out to them to request a tubing sample for medical and surgical . They are able to make the sample to the exact specifications and can have the sample delivered within 2 days. Our tubing was high quality so we went ahead to take on Microlumen for one of our recent projects. they have a specific process that allows for tighter tolerances polymer products allowing the tubing product to have minimal degradation. we were fairly impressed with the result and the quality was much higher than other vendors we have worked with. the polymer tubing has endured high chemical resistance, and tensile strength. throughout the process, their production team kept us in the loop regarding every step and informed us of any delays in the product. The price they charge for services is definitely not the cheapest in the industry. For a smaller firm like ours, we unfortunately cannot use them often for our projects due to this. moreover, they are a smaller company with a single location so it may be harder for huge companies requiring a huge man power.

Strengths: quality high quality sample available prior to order, rapid communication, very little downtime between productions, responsive representatives, order tracking available for all products.

Needs to improve: samples were slightly delayed, cost is not the best value in the industry, smaller company which can have its downfalls if you are looking for an extensive order that requires huge man power

Merrill's Packaging Inc - Medical device packaging


CEO/Owner , Pharmaceuticals
10/29/2014

Speed 3 / Price 4 / Quality 4

we use Merrils medical sterile packaging for our devices as well as blister packaging for some of our pharmaceutical agents. in having merril as one of our vendors, we are reassured that through their packaging process, the material is kept in a clean room environment thats ISO and FDA certified, materials are also fda approved, and they also provide material lot traceability. their material is high quality and while some packaging are made from more cost saving materials that provide the same high quality as their more expensive products. Merrill has provided us with significant savings allowing us to stay within our budget for nearly all our projects. our representative Shirley is our main avenue of communication and she is great at keeping an open communication with our team throughout the process.

Strengths: quality medical packaging as well as consumer products available, custom design, thermoforming, in-house tooling, RF welding, sealing, hot stamping, labeling, fulfills FDA/ISO regulations, finishes projects in timely manner, price is competitive

Needs to improve: none

Oliver-Tolas Healthcare Packaging - quality medical device and pharmaceutical packaging


CEO/Owner , Pharmaceuticals
10/28/2014

Speed 3 / Price 3 / Quality 5

Oliver-Tolas really has pharmaceutical packing down to a science. this company has put a lot of science into their packaging ideas providing results that are high quality, innovative,and customizable. they provide sterile grade packaging for medical equipment and pharmaceuticals. Oliver-Tolas is one of our regular vendors we work with in fulfilling our packaging needs whether it is shipping locally or long distances. their onsite package engineering is unique. this tool has helped us to upgrade partiuclar packaging needs, identify cost saving opportunities to help us stay on and even below budget, and also provide material conversions. great company and we will continue to have Oliver Tolas as one of our vendors

Strengths: quality packaging, packaging ideas are innovative, secure, and customizable, also provides technical support and onsite package engineering

Needs to improve: price

Clindex - great clinical trail database software with wide variety of functionality


CEO/Owner , Pharmaceuticals
10/28/2014

Speed 4 / Price 2 / Quality 5

we use clindex software for multiple purposes in our clinical trails. their eClinical system provides clinical data and trial management and electronic data capture. this has provided us a streamline way to capture all of our data and have it accessible in one location preventing an lag time we may encounter and complicated interfaces our employees have to navigate. We were able to implement their system into our private service. However, if that is not an option, they also host this in their cloud system. their system is very flexible making our work very streamlined. while the price is higher than other competitors, the functionality and capability of the software warrants the price. highly recommend.

Strengths: exceptional software for multi-purpose clinical trial database, very frew in its industry that provides the same organization, storage and function, their database and software also provides hosting and development tools

Needs to improve: can be pricey depending on what software you choose but the service they provide and the functionality of its software makes the price reasonable

Paxmed International - regulatory service with quicker than expected turnaround time


CEO/Owner , Consulting
10/28/2014

Speed 4 / Price 3 / Quality 4

one of our company representatives met one of Paxmed's regulatory specialist at a validation seminar this year. our company later followed up with her to discuss their consulting services in pre-market trials. we enlisted their consulting services study strategy, design and protocol development. there are a lot of legality issues that go into marketing our device and the expertise of Paxmed's consultants lead us through every step through the pre-market phase. we received regular follow-up conferences with our designated team in paxmed and our our deadline was met a few days early. this gave their team time to look over the final plan before an additional time before submission. we would recommend others in the industry to reach out to Paxmed for regulatory needs.

Strengths: works with companies of all sizes for medical device, high integrity approach to studies, regulatory product review, regulatory compliance, consulting services range from regulatory submissions, clinical trails, and quality systems development.

Needs to improve: none

Lince Consulting - Local consulting firm with extensive knowledge in its field


CEO/Owner , Consulting
10/28/2014

Speed 3 / Price 4 / Quality 4

Lince is a small consulting firm in the bay area which our company has worked with a few times in the past. as mentioned before, due to their smaller size in comparison to the other bigger, major firms, they have a much smaller manpower. This means they may have a few consultants which you may be working with in various aspects of your trail rather than having consultants that specialize in a specific phase. However, this did not impeded the work this company did on our trial. they have an extensive knowledge in this field and their knowledge in working with the FDA and other regulatory agencies whether it is local, domestic, or international is noteworthy. our experience has be fairly positive with Lince. our project deadlines were met and their fees are reasonable. the price quote they gave us during all our encounters were quite accurate.

Strengths: company has extensive and thorough knowledge with FDA regulations and other domestic as well as international regulatory agencies, creative strategy developmental skill set, experience in various departments, fast service to approval assistance

Needs to improve: smaller firm when compared to the bigger names in the industry thus the manpower is lacking

Omron Electronics - medical devices available for at-home use as well as for medical offices


CEO/Owner , Medical Device
09/29/2014

Speed 4 / Price 2 / Quality 4

we work with Omron's smaller healthcare sector in using both their at-home measurement devices for our patients as well as using their professional equipment in our facility. the main product we carry for outpatient use use their blood pressure machines for some of our patients who need at-home monitoring. the cuffs are not velcro like most other at-home testing devices but rather has is capable of wrapping around a user's arms fairly tightly without having the user to yank the cuff. This makes it a lot easier for some of our elderly patients who do not have that great of a rang of motion. the readings on the device is large, clear and easy to read. for our onsite facility use, we use omron's nebulizers, blood pressure machines, digital thermometers and pedometers. they also offer product support and solutions. they offer either real time resolutions by calling their support team or you can easily log onto their website and enter your product number for search for support tools. when one of our patients came in and had an issue with one of their products, we contacted our local sales representative and they were able to resolve the issue for our patient the same day. their prices are a bit higher than other companies that offer similar products but the quality of their products and the immediate support they are able to offer we believe justifies the slight price difference.

Strengths: strong healthcare sector producing at-home devices and industry use devices that provide accurate reading, easy to read results for patients using devices at home, sturdy products.

Needs to improve: devices are a bit more expensive than the same products offered by other brands and the more "generic" brands

Stratasys Inc - 3D printing and polyjet technology for rapid prototyping


CEO/Owner , Pharmaceuticals
09/16/2014

Speed 5 / Price 3 / Quality 4

we used Stratasys in-house expertise in prototyping rather than outsourcing the function like we normally do and it cut our production time down by half. We started working with stratasys very early in the development when our project was still only in its petri dish stage. We were on a tight deadline to speed it up to its field testing stage. with Stratasys's in house project, we did this transition in 7 months. this was pretty remarkable and surprised our team given that we normally out source to other vendors sometimes across the country and the transition can take up to a year. They used their polyjet technique for the transition. Stratasys also implemented their 3D printing. We needed the in-house service to be accurate and easy to use and their 3D printing was the perfect entry point for us. The 3D printing provided us with our model accurately, quickly, cleanly and cost effectively.

Strengths: 3D printing, medical device prototype, polyjet technology, the 3D technology allowed us to test the technology thoroughly and customize as we go

Needs to improve: expensive

Solid Concepts (Now Stratasys Direct Manufacturing) - reliable solutions for medical equipment


CEO/Owner , Pharmaceuticals
09/16/2014

Speed 3 / Price 3 / Quality 5

we have used solid concepts for medical manufacturing needs a few times this past year. For most of our projects with Solid concepts, it was to resolve issues that arose with some of our products such as the continued breakage of a device enclosure and needing a vendor to perform a torque test on a few of our projects. solid concepts were able to resolve all of these issues in a timely manner and with high accuracy. We initially used their online quoting service to get an approximate estimation of the cost to our company and the end bill was quite accurate. Their quoting service allows for a start to finish tracking of the project which helped us to stay on track with timeline and finances. We were actually fairly impressed with their solution to our enclosure issue. their engineers employed composite technologies for reinforcement in the problem areas within the enclosure to provide strengthening structural support and this issue has not occurred since that was implemented.

Strengths: rapid online quotes, quality and speed, reliable service, capable for mass production, the company holds multiple certifications

Needs to improve: none

Forecast 3D - Steralloy line technology


CEO/Owner , Pharmaceuticals
09/16/2014

Speed 3 / Price 3 / Quality 4

We requested an initial quote from Forecast for a medical prototyping project with one using their Steralloy line resin and the other using their DSM 11122 watershed. These were 2 distinct projects that did not overlay each other and we needed different technologies for the creation that Forecast was able to offer. They were able to run the project on both a small frame and large frame machine to fortify the exact details we needed in our prototype. Their technology is beyond some of the typical companies that offer rapid prototyping where a model is made to resemble the final item. Their technology allows for real-life simulation as well as feel, texture, and weight of the final project. We our team did notice was that there was a delay in their internal communication among their team members that caused a delay in one of our projects. While the delay did not alter our internal deadline, that would be a component they need to improve on. a streamlined communication and workflow within a company does ease the mind of their client and helps to maintain our deadline and workflow

Strengths: Steralloy line technology, rapid medical prototyping, accurate initial quote that was not much different than our final payment, unique FDA classifications, high resolution

Needs to improve: there was a slight delay in our turnaround time but this was a last minute change delay, communication between their team members can use some improvement and streamlining

Dravon Medical Inc - Full-service FDA registered medical device manufacturer


CEO/Owner , Pharmaceuticals
08/20/2014

Speed 2 / Price 3 / Quality 4

we use Dravon as one of our contract manufacturer of a medical device we wanted to produce from our prototype model. They have one central facility that does all the manufacturing so because they do not have multiple satellite locations, they will take longer to complete larger projects. Their facility has class 10,000 clean rooms and a single EtO sterilizer. They specialize in making RF sealed medical grade bags and heat seal bags as well. Our projects were always finished on time given that we were never on a close timeline. their pricing is fair as well. they also have a on-site engineering team for prototype design and production capability that we however did not use. All in all, our products were durable quality that was made to fit our specification, it was done on time and the quotes we were given at the start of our project was fairly accurate except for a few additional charges due to last minute changes to our blueprint

Strengths: medical device manufacturing, contract services, full-service, FDA registered, ISO certified, EtO sterilization available, has clean room capabilities

Needs to improve: smaller company so large orders will take longer

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