ObiWan

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Kui Co Inc. - Good products


Manufacturing , Medical Device
06/28/2014

Speed 4 / Price 4 / Quality 4

We've ordered various plastic covers for our equipment. They have a variety of sizes to fit your particular equipment. They will closely work with you to get what you need. In stock parts are shipped quickly. Customer service is very knowledgeable and answers inquiries in a timely manner. Prices are competitive and fair. We have been happy with Kui Co.

Strengths: Good customer service, quality parts, fast turnaround

Needs to improve: None

Biogeneral Inc - Trusted supplier


Manufacturing , Medical Device
06/28/2014

Speed 5 / Price 4 / Quality 5

We have always had a great experience with Biogeneral. Dr. Koev is extremely knowledgeable in plastics. They are eager to please and go the extra mile to get you what you need. They are very willing to supply samples and provide great support. They have a great quality system with excellent traceability. You can't go wrong with Biogeneral.

Strengths: Quality products, excellent customer service, good product support, extremely knowledgeable staff

Needs to improve: None

Johnson Matthey Inc - Good supplier of wire


Manufacturing , Medical Device
06/28/2014

Speed 4 / Price 4 / Quality 5

We order spooled wire from JM. They are our go to supplier with good customer service. They provide high quality product that always meets our specifications. Lead times can be lengthy so plan accordingly. Pricing is based on market value of whatever metal you are ordering. They are very reliable and a trustd supplier.

Strengths: High quality precious metal wire supplier, good customer service

Needs to improve: Lead times can be lengthy

Interface Catheter Solutions - (now Confluent) - Quality products and reliable equipment


Manufacturing , Medical Device
06/28/2014

Speed 5 / Price 4 / Quality 5

I've used Interface's balloon forming machines and various catheter based processing equipment. They manufacture high quality equipment that are easy to use and are very reliable. The staff is extremely knowledgeable and provides excellent service. They do extrusion now but I have not had any experience with this service. Interface is a good and reliable supplier but you do have to pay for the high quality that they provide.

Strengths: Manufacture high quality equipment, on time delivery, provides service after the sale

Needs to improve: Can be expensive

Pulse Systems - Buyer beware


Manufacturing , Medical Device
06/28/2014

Speed 3 / Price 3 / Quality 4

We had our stent based devices laser cut by Pulse. They do decent work but the late delivery far out shadows the quality of work. Customer service over promises on delivery so we had to constantly contact them for status updates. Very frustrating at times when you need to keep your project on track.

Strengths: Offers a variety services from laser cutting to assembly,

Needs to improve: Late on delivery, pricey

3D Systems, Inc. - Prototyping services


Manufacturing , Medical Device
06/23/2014

Speed 5 / Price 4 / Quality 5

We have always had a good experience with 3D. They deliver on time and have short leads. They offer a variety of prototyping services depending on how high of a quality you require for your prototypes. Friendly customer service is always there to answer any questions. One of our go to places for SLA printing.

Strengths: Fast turnaround, competitively priced services

Needs to improve: None

McMaster-Carr - Excellent supply company


Manufacturing , Medical Device
06/23/2014

Speed 5 / Price 5 / Quality 5

McMaster has always been our go to place for supplies. I often place orders late in the day but always get them the next day. That is amazing! Huge selection of inventory. Fast shipping and super friendly customer service makes Mcmaster the company to beat. We have never had an issue with an order. I wouldn't know what to do with MC.

Strengths: Carries just about everything an engineer would need

Needs to improve: None

NUTEK Corporation (Closed 2016) - Sterilization services


Manufacturing , Medical Device
06/23/2014

Speed 5 / Price 4 / Quality 5

We use Nutek for our production and Engineering runs. They have always been helpful and are very responsive. Customer service is a big plus. They provide the personal service that is rare nowadays. You can always get them to do quick runs on short notice. Although it can be expensive, it is very nice to have a company that can turn things around quickly.

Strengths: Responsive and accommodating, fast turnaround, good customer service

Needs to improve: none

Cal Weld - Jack of all trades


Manufacturing , Medical Device
06/23/2014

Speed 4 / Price 3 / Quality 4

Cal Weld offers a wide variety of services. We use their wire bending service. So far so good. They have been very responsive and offer competitive pricing. They are local to the SF Bay Area so that is a plus. Very knowledgeable staff offers many solutions to help save time and sometimes cost. We have always been satisfied with the work that has been done for us.

Strengths: Offers many services, good customer service and sales, good quality

Needs to improve: Pricing

Mytech Associates, Inc. - Decent soldering and welding services


Manufacturing , Medical Device
06/23/2014

Speed 4 / Price 3 / Quality 4

We've used Mytech in the past for soldering and resistance welding. They do good work and offer competitive pricing. Good customer service is a plus. There are many other companies in this area that can do better so shop around first. All in all we have not had a bad experience with Mytech.

Strengths: Resistance welding, soldering

Needs to improve: None

Rainin Instrument LLC - Reliable Scales


Manufacturing , Medical Device
06/23/2014

Speed 4 / Price 4 / Quality 5

We've ordered and used Mettler Scales for our RD Lab. Very Accurate and easy to use equipment. Customer service is very responsive to customer questions and provides detailed description of equipment capabilities. Shipping of in-stock equipment is decent. Pricing could be better but prices are still competitive.

Strengths: Accurate scales, good customer service,

Needs to improve: Pricing could be better

Document Center, Inc. - Regulatory standards


Manufacturing , Medical Device
06/23/2014

Speed 4 / Price 3 / Quality 4

We've used DCI for international and national standards that we are required to keep on hand and updated by regulatory agencies. They usually have same day delivery via email. Reliable service provider with just about any standard that you may need. Customer service is knowledgeable and friendly.

Strengths: Standards, usually fast on delivery, good customer service

Needs to improve: None

MicroGroup - Hypotubes and fittings


Manufacturing , Medical Device
06/23/2014

Speed 5 / Price 4 / Quality 5

Microgroup is a great source for hypodermic tubing. Good lead times on in stock items. They also provide services such as laser cutting, deburring, etc. They offer a large selection of hypodermic tubing related components such as luer fittings and valves. Good customer service and fast shipping

Strengths: Custom sized hypotubes, fast shipping on in stock material, reliable product

Needs to improve: None

Sterigenics Intl - Solid Sterilization!


Manufacturing , Medical Device
06/23/2014

Speed 5 / Price 4 / Quality 5

Sterigenics is a solid sterilization service provider. Their knowledgeable staff makes working with them a plus. They offer several sterilization services to meet your needs. Delivery times can be tailored to the customers needs. Very reliable service. Sterigenics is widely known in the medical device industry as a solid sterilization house. Customer service is eager and very capable of answering any question or take care of any issues that you may have.

Strengths: Gamma sterilization, quick turnaround, customer service

Needs to improve: None

Industrial Plastic Supply - Plastic fantastic!


Manufacturing , Medical Device
06/21/2014

Speed 5 / Price 4 / Quality 5

We have ordered many of our raw plastic material from IPS. They carry a wide range of material and offers the material in many forms...sheets, slabs, rods etc. I usually get fast service with on time delivery. Ordering is quick and efficient. The website provides accurate pricing and detailed description of material. Customer service is a big plus when you have an issue with any order. Problems are resolved in a timely manner. Very satisfied with this company.

Strengths: Wide variety of plastic materials. Material is offered in many forms. Competitively priced

Needs to improve: None

Beahm Designs Inc. - Poor execution and extremely late delivery


Manufacturing , Medical Device
06/05/2014

Speed 2 / Price 2 / Quality 2

We've ordered many processing equipment from Beahm, This is one of their specialties. We recently ordered a fixture that they said would be no problem. This was an understatement. Not only were they late with the delivery but the fixture did not meet our specifications. We had to return it for rework. It was promised to be redelivered by the end of May. It finally got to us on June 4th. It agin does not meet our specifications. Very frustrating and extremely disappointed.

Strengths: Hot Boxes

Needs to improve: Over promises, does not meet delivery dates

Comments
July 30, 2015, 5:03 a.m. ObiWan said:

Over promises and under delivers!

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