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Expertise rating: 15

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SurModics Inc. - Need to help the customers all the way to be successfull.


Manufacturing , Medical Device
03/03/2014

Speed 3 / Price 4 / Quality 3

Need to improve the service to help the customer with issues (hydrophilic coating issues)

Strengths: Large number of people can help with issue

Needs to improve: Slow respond sometimes; maybe some people have too much work and slow the respond time.

Vesta Inc - OK service and friendly


Manufacturing , Medical Device
03/03/2014

Speed 3 / Price 3 / Quality 4

Overall is OK. Sometimes the customer service is not clear and confusion to who can help with the requests.

Strengths: Stronge technical service in medical device tubing

Needs to improve: Price and time line

Johnson Matthey Inc - Easy to work with


Manufacturing , Medical Device
03/03/2014

Speed 4 / Price 4 / Quality 5

Pleasant and clear communication

Strengths: Fast response for quotation and great customer service

Needs to improve: Price and time line

Zeus - Great customerize parts and services


Manufacturing , Medical Device
03/03/2014

Speed 3 / Price 3 / Quality 5

Great sale representative

Strengths: Custoerize heat shrink and PTFE for veriety sizes and thickness

Needs to improve: Price and time line

McMaster-Carr - Overall McMaster-Carr is good


Manufacturing , Medical Device
03/03/2014

Speed 5 / Price 5 / Quality 4

Pleasant and great service

Strengths: Fast Service, variety choices, and good prices.

Needs to improve: less customerization.

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