Services Provided

Contact Information

1249 Carter Rd
Decatur, GA 30030
+1 404-289-8733
www.craftsman.com

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Community Reviews Summary

66 Community Reviews 4.65/5 Overall Rating

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Speed
Price
Quality

Rating Distribution

Top Reviewed Services

hand and power tools mostly good for house jobs


R & D / Engineering , Automotive
07/28/2014

Speed 3 / Price 4 / Quality 2

We use some craftsman tools in an automotive shop that i work in. We have mostly switched to full snap on tools and so i have a good idea on how these two compare. The craftsman are great tools for the average joe that needs to get things done around the house here and there. But if you're constantly wrenching, they aren't nearly as good as snap ons. They are heavier, not as durable, and not as efficient. Also, sears no longer carries as good of a warranty as they used to on their tools. They used to have a lifetime warranty and now everything seems to be limited warranty. Overall great for around the house jobs but def. not suitable for repetitive industrial use.

Strengths: hand and power tools

Needs to improve: not as durable as alternative, heavier

Best tools out there for the price


Quality , Automotive
03/17/2014

Speed 5 / Price 5 / Quality 4

Greats tools for those on a budget or even the professional mechanic.

Strengths: Best bang for the buck tools around. Huge selection, excellent warranty, and chances are you are close to a sears store.

Needs to improve: You need to be careful with some of the tools and their warranties. Gone are the days that all craftsman tools come with life time warranty. I feel that their quality has slipped a little through the years but they are still top notch in my opinion. I still prefer to use snap-on tools as they are more precise and reliable.

Quality tools by Craftsman


Manufacturing , Medical Device
04/27/2014

Speed 3 / Price 4 / Quality 4

One of the tools my company provides to us is Craftsman. I use Craftsman hand tools for repairing and assembling medical device. Easy to use and it makes our job easier. Tools are a little heavier compare to other brand tools we have in my department but it is not a big deal for me. I recommend these tools for someone who works in a manufacturing field.

Strengths: Strong power tools, reliable hand tools, affordable, high quality tools

Needs to improve: There's always room for improvement. Maybe, making the tools lighter would make it more handy.

Great warranty


R & D / Engineering , Medical Device
03/07/2014

Speed 5 / Price 4 / Quality 4

Growing up, I used my dad's old Craftsman tools and never had a problem. I have since purchased my own tools for work and personal use. In the last several years I have broken several ratchets and sockets. While I would prefer to not have this happen, they are very good about replacing broken or damaged tools. With Craftsman tools being sold at Osh, Sears, and Kmart, it's not too difficult to replace them.

Strengths: Great warranty

Needs to improve: Quality isn't what is used to be.

Best bang for the buck tools out there


R & D / Engineering , Medical Device
02/26/2014

Speed 5 / Price 5 / Quality 5

These are some of the best bang for the buck tools. Probably not the quality/durability for a Indy500 pit crew, but for the normal folk like me doing the occasional work on the car, house repairs, can't beat the quality you get from Craftsman for the price you pay. The tools will generally last a lifetime with that type of usage in my opinion. I have been happy so far with my craftsman purchases.

Strengths: Price, decent quality

Needs to improve: None

Durable and reliable


Operations , Consumer Electronics
05/13/2014

Speed 5 / Price 5 / Quality 5

Craftsman tools are the industry leader and known across the globe. Available almost anywhere and largely a reason why our small assembly team is equipped with them. We buy Craftsman because of the ease of ordering, access and turnaround time. If we need something, we can quickly go get it. Time is money and the durability of Craftsman ensures that we can make more of it. Great products and service.

Strengths: product quality, customer service, availability

Needs to improve: none

Buy it for home.. Not for work..


Manufacturing , Medical Device
03/29/2014

Speed 4 / Price 1 / Quality 5

Great product, expensive. This product is geared towards home/personal use. Not recommended for a high volume manufacturing facility.

Strengths: Excellent "Crafts"manship. Provides lifetime warranty, which is great, but there are many no-name brands that provide the same type warranty. We tried using this for my company, but it costs a FORTUNE to provide small tools (screwdrivers, wrenches, nut drivers) to an assembly staff of 100+.

Needs to improve: Price, price, and price. We have found more affordable tool brands that provide lifetime warranties.

Craftsman gets the job done


Manufacturing , Automotive
05/22/2014

Speed 5 / Price 5 / Quality 4

Craftsman products are readily available. I can always find them in stores and my go to over any generic brand. They are reasonably priced and will get the job done.

Strengths: easy to get
variety of sizes
comfortable to hold and use
durable
good warranty

Needs to improve: sometimes not as tough as competitors, wears quicker than some pricier competitors, but you get what you pay for and the value of craftsman products exceed many competitors.

reliable power tools


R & D / Engineering , Medical Device
04/22/2014

Speed 5 / Price 5 / Quality 5

I've used many of Craftsman's power tools in the lab to assemble, dis assemble and repair dialysis machines. their power drills are very reliable and the batteries have a very long life span which helps me a lot with speedy repairs because I don't have to stop and replace the battery.

Strengths: extremely durable power tools.
reliable power tools
long lasting battery
fast and efficient shipping for all online orders

Needs to improve: no weakness

very good quality power tools


R & D / Engineering , Medical Device
05/18/2014

Speed 5 / Price 5 / Quality 5

we keep a few of craftsman's power drills in the tool cabinet in our department to assist us in removing stripped screws. the high torque range on their power drills is very convenient for removing all types of stripped screws with ease. the price range is also very fair on all Craftsman products.

Strengths: good quality
reliable tools
large variety
good price range

Needs to improve: no weakness

Decent reliable dril


R & D / Engineering , Medical Device
03/03/2014

Speed 4 / Price 4 / Quality 4

We have different brands of power tools in the lab, and this works just as well as any of the other ones we have (in particular the drill). We primarily drill into sheetmetal. No real complaints.

Strengths: Priced very reasonable. Batteries can be used for other powertools. Backed by Sears.

Needs to improve: As mentioned by some other people, the battery doesn't seem to last that long.

Highly durable tools


Manufacturing , Medical Device
05/14/2014

Speed 5 / Price 5 / Quality 5

craftsman tools are use at my work everyday. they provide good service. I use their power tools at work to assemble cycler machine for our medical device. you pay for what you get. highly good quality and never had any problem. their customer service agent is very helpful.

Strengths: reliable tools, customer service.

Needs to improve: the price of this tools is a little bit pricey.

Reliable service thru the process


Manufacturing , Medical Device
04/28/2014

Speed 5 / Price 5 / Quality 5

I use their power tools at work to assembler some of our sub assembly. It makes our job easier
They provides us good service thru the process to make our order easy and fast
Shipping cost is resonable they way the handle and package your product a good company to have

Strengths: Highly reliable
Good quality equipment
Good customer service
Fast shipping

Needs to improve: None

Sears brand tools


R & D / Engineering , Medical Device
02/25/2014

Speed 4 / Price 4 / Quality 3

I use Craftsman tools for just about everything. A sears brand that has a good warranty. Some tools are no longer manufactured in the US but I guess it was only a matter of time. Quality is not what it seems but a good warranty provides piece of mind.

Strengths: Well known brand with a huge product line

Needs to improve: Quality

An American Legend


Supply Chain/Logistics , Automotive
03/27/2014

Speed 5 / Price 5 / Quality 5

Simply a great value in tools

Strengths: Great tool that rivals Snap On. Amazing price to quality and superb selection, backed up by Sears stores which carry most of the available tools. Best warranty in the industry. We use Craftsman tools at work and are very satisfied. Socket sets are such a great value.

Needs to improve: Will Sears woes drag down the brand?

great product


Manufacturing , Medical Device
04/30/2014

Speed 5 / Price 5 / Quality 5

Some things break easy and some things last forever!! Its a good product and I will use it all the time.

Strengths: I use craftsman tools at my job. They have the best warranty out there. If it breaks take it in and trade it in. Its as easy as that. I use sockets and wrenches and Ratchets.

Needs to improve: Nothing

For you home improvement and work. No doubt about it


Manufacturing , Medical Device
03/16/2014

Speed 5 / Price 5 / Quality 5

Craftsman is the one of the best tools out there good price.i use this at work for assembling components and i also use at the house for home improvement highly recomend it for you guys

Strengths: Durable tools one of the famous tools when it come to tools

Needs to improve: No weakness never had a problem with it

lifetime warranty on hand tools


R & D / Engineering , Medical Device
03/08/2014

Speed 5 / Price 4 / Quality 4

We use a mix of many brands of hand tools in the shop which include Craftsman. The wrenches and ratchets are accurate and high quality. I have broekn two sockets and a ratchet and returned them with no fuss what so ever.

Strengths: lifetime warranty on hand tools

Needs to improve: stay ways from the power tools division

warranty says it all


Manufacturing , Medical Device
03/09/2014

Speed 5 / Price 5 / Quality 5

We use a few craftsman tools at work and i own some for the house. Really nice tools with a great no question asked warranty. Ive had some that broke and went into to sears and were replaced even with out a receipt.. cant get better than that

Strengths: Best warranty. Good quality tools

Needs to improve: None

very satisfied with the product and services


Purchasing , Consumer Products
05/22/2014

Speed 5 / Price 5 / Quality 5

Power tools and hand tools make your job done.

Strengths: Craftsman tools either hand tools or power tools very reliable and durable good investment and great warranty I used it everytime I fix my car and at work you can't go wrong with it great tools to work with with a very competitive pricing.

Needs to improve: non