Ecological Fibers Inc

My overall experience is great. They are one of the easiest teams to work with. They helped me get out of an ugly situation as well during our busiest period. They worked 3 shifts and even on weekends in order to complete and ship our order.

Strengths: Leader in the Industry - EcoFibers has machineries that allow quick turn productions of large volume endsheet or any other paper products.
Quick Turn on Quotes - I worked directly with the VP of the company, and he is always on time in terms of submitting quotations.
Reasonable Price - I always get prices that are within and sometimes below our targets. EcoFibers has also been open in establishing a volume rebate program with us.
Local Sales Team - EcoFibers is in MA but there are area sales managers that I was able to meet right away if I have questions or concerns.
Quality-Oriented Team - EcoFibers has always given quality of their product as their primary focus. There were instances of questionable quality of products delivered to our facility. A quality team was sent to our facilities to inspect the products. We received replacement/credit for all materials that didn't pass inspection.

Needs to improve: Level of adaptation to technology by customer service team. We weren't able to initiate an EDI-type of process with EcoFibers because the customer service team's skill levels are not up to the challenge.