Health Plan of San Mateo

we have a very extensive relationship with HPSM because almost half of our patient population has HPSM has their sole prescription coverage. HPSM's pharmacy services reps are very useful and knowledgeable when we call them for TPRs, PAs and insurance reject issues. they usually are able to resolve issues with us while we remain on the phone. they're also very quick in responding to us regarding PAs.

Strengths: efficient customer service

Needs to improve: none