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Corky
General Administrative , Education
07/03/2014
For the magazine subscriptions, I do not have any other company to compare it to. It is easy to re-order and order for the next school year, although it would be easier to just order online. I have had to call customer service a few times, and they have always been helpful, although what I requested (name changes) have not always taken place as I requested. I am not impressed by their online databases as I do not believe you get quality for the money. Too many non full-text items.
Strengths: Ebsco provides my business with a wide variety of magazines and periodicals at a great price. We can subscribe to multiple titles all from one place and at a discounted price than if we were to subscribe to each individually. They also provide us with useful online databases for research use.
Needs to improve: It needs to be easier to change names on subscriptions. We have had several of the same subscriptions for multiple years, and even though the name on the subscription order changes, often-times the name of the actual magazine/periodical does not change and I do not get the materials. This has happened multiple times. Also, more of their online database articles need to be full-text instead of just citations for the material.
