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About Fastenal

Over the past 47 years, Fastenal has grown from a small-town fastener shop, to a thriving regional business, to North America’s largest fastener distributor, to the world’s most efficient supplier of OEM, MRO, and construction products. Along the way, we’ve never wavered in our belief that great service starts with being close to our customers, which is why today we operate nearly 2,700 stores spanning all 50 states and 20-plus nations.

You’ll find Fastenal stores in cities like Houston, Indianapolis, Atlanta, Toronto, and Shanghai. You’ll also find us in smaller communities like Chowchilla, California; Greenville, Alabama; and Thompson, Manitoba.

Community Reviews Summary

87 Community Reviews 4.55/5 Overall Rating

All Ratings

Overall
Speed
Price
Quality

Rating Distribution

Top Reviewed Services

very dependable vending machine


R & D / Engineering , Medical Device
05/12/2014

Speed 5 / Price 5 / Quality 5

we have one of Fastenal's vending machines in the department to store our tools and it is very dependable. their field reps come by once a week to maintain and fill the machine with material and tools that we use on the floor. the machine is easy to access and order tools from.

Strengths: very good customer service
dependable vending machine for tools
regularly maintained by employees

Needs to improve: no weakness

Easy to access vending machine!


Manufacturing , Medical Device
05/11/2014

Speed 4 / Price 4 / Quality 4

Most of our supplies are coming from Fastenal. We have these at my company as a vending machine that contains our supplies such as, gloves, napkins, protective glasses, screwdriver bits, esd lotions and many more. Easy to operate and it helps us to make our job easier. We use this in a daily basis.

Strengths: wide variety of selection, reliable, useful, good customer service

Needs to improve: Not always on time.

An excellent source to find all kinds of hardware in high volumes.


R & D / Engineering , Medical Device
03/16/2014

Speed 5 / Price 5 / Quality 5

When I need a material cert for particular off-the-shelf screws we were using, it was very easy to find out how on the Fastenal website vs all other competitor websites I searched.

Strengths: They have a very easy to search catalog and they respond to you on the phone when help is necessary.

Needs to improve: They don't stock a full range of metric sizes for certain kinds of sizes and materials.

GREAT QUALITY PRODUCTS!! VERY FAIR PRICING!


CEO/Owner , Consulting
08/08/2014

Speed 5 / Price 5 / Quality 5

My company has been going through Fastenal for years now! They have always provided great quality fasteners, and spacers for our assembly line. They offer great pricing! We have always had a great experience ordering in bulk from these guys. They offer a wide range of high quality products! My business highly recommend this company to anyone!

Strengths: GREAT CUSTOMER SERVICE! VERY HELPFUL! FANTASTIC PRODUCTS!

Needs to improve: NONE!

Quality company with Quality products!


Manufacturing , Architectural And Engineering
05/27/2014

Speed 4 / Price 4 / Quality 4

Our company uses Fastenal products like their fasteners and spacers in our assembly process. We also purchase various equipment from Fastenal that help us with our production. They offer competitive pricing with efficient shipping. Their customer service is knowledgeable and helpful. Great vendor to work with.

Strengths: -Wide selection
-Great customer service
-Quality products
-Efficient shipping process
-Fast turnaround
-Competitive pricing

Needs to improve: No weaknesses.

Wide selection!


Operations , Consumer Electronics
05/15/2014

Speed 3 / Price 4 / Quality 4

Quality distributor of fasteners, rods and other components that any machine/assembly would need. Good customer service but lead times are unreliable. Sometimes they ship quickly, other times not. Wide selection is great and the sales team is very helpful. Will continue to source from but hope they can streamline things, otherwise they'd be great.

Strengths: product selection, customer service, reliability

Needs to improve: lead time

Hardware and tools


R & D / Engineering , Medical Device
07/28/2014

Speed 5 / Price 5 / Quality 5

We currently do a lot of business with Fastenal. We carry a couple of their vending machines in our facility that are fully stocked with hand tools and basic hardware. We also order a lot of specialty tools from them when ever we are in need. All around great products and prices.

Strengths: Huge catalog and inventory of hardware and tools.

Needs to improve: None

Great company to work with.


Manufacturing , Medical Device
07/15/2014

Speed 4 / Price 4 / Quality 3

Fastenal always gives us the best quality components. They have wide selection of component supply. They have great service because they communicate well with there customers. They have stocked products because they managed there inventory well. There flexibility for shipping is the reason why we get our orders on time.

Strengths: high quality products

Needs to improve: none

good quality tools


Manufacturing , Medical Device
03/10/2014

Speed 3 / Price 5 / Quality 5

Great product ideas that are useful in hand

Strengths: There is a fastenal vending machine at my work that has completely everything in stock that you need to perform your job. Which is a plus

Needs to improve: When the vending machine is low in stock of the tools or supply I need I would have to wait till the next day to receive it

Undeniably convenient


Manufacturing , Medical Device
03/24/2014

Speed 5 / Price 5 / Quality 5

Our Fastenal vending machine comes with screwdriver bits, ESD gloves, paper towels, medical gloves, various custom tools, and pretty much whatever we want to put in it. The refills are weekly, and the machine is never empty. I'd never seen one before my current job, but their convenience is undeniable

Strengths: Extremely convenient, Customer service is always on time

Needs to improve: N/A

A must have vendor


Manufacturing , Medical Device
04/15/2014

Speed 5 / Price 5 / Quality 5

We use this vendor for parts on our medical devices they give a good deals and also good products they have wide selections of any parts you want and i remember last month they even send us a calendar a good vendor that realy take care of you

Strengths: Good vendor
Helpful costumer service
Quality products

Needs to improve: No issues

Precision machined fasteners


Purchasing , Medical Device
06/29/2014

Speed 5 / Price 5 / Quality 5

Reliable supplier of quality and precision machined fasteners the we use in many of our medical device units. We use lots of the locking type of fasteners. All are reliable and dependable. We like working with the customer services becasue they always help us out.

Strengths: Great selection of precision fasteners

Needs to improve: None I can recall

A good vendor with high quality products.


Clinical , Medical Device
09/27/2014

Speed 4 / Price 4 / Quality 4

Our experience with Fastenal has been great and we will surely continue to order their products.

Strengths: Our company has been doing business with Fastenal for a couple of years now. They have the best quality components. Their pricing is competitive and their shipping is efficient.. Their selection is large along with good customer service.

Needs to improve: None

number 1 service providers


Manufacturing , Apparel Manufacturing
04/28/2014

Speed 5 / Price 5 / Quality 5

I use a lot of their supplies at work to build our medical devices. Fastenal has a wide range of products and supplies located throughout the manufacturing floor. It's easily accessible because everything you need is stationary in a vending machine. It's fast, easy and reliable.

Strengths: Very reliable vendor

Needs to improve: None

great service


Manufacturing , Medical Device
03/11/2014

Speed 5 / Price 5 / Quality 5

These guys have plenty of inventory for all your needs. They supply us with just about all of our supples from safety glasses to lockers. We use there "vending machines" to keep track of our supplies and they come by and replenish our stock fast.

Strengths: Local. Huge inventory

Needs to improve: None

What you need when you need it


Manufacturing , Medical Device
03/20/2014

Speed 4 / Price 3 / Quality 4

Great service, quick response.

Strengths: The vending cabinet is great... the supplies within it are quickly accessible and easy to use. Need it now - get it now. Also, getting supplies added is fairly quick and easy.

Needs to improve: Some times the doors will not latch closed rendering it useless until someone services it.

I would recommend fastenal


Manufacturing , Medical Device
03/15/2014

Speed 5 / Price 5 / Quality 5

Great supply of reliable tools. Reliable vending machines that make my day easier.

Strengths: My company uses fastenal's vending machine that stores they're products we use on a day to day bases. They're vending machines are very reliable and tools rarely are ever out stock in the machine.

Needs to improve: No weaknesses so far.

All your fastener needs!


R & D / Engineering , Medical Device
05/16/2014

Speed 5 / Price 5 / Quality 5

I've ordered many items from Fastenal. They are a one stop shop for all your fastening needs. They have a large selection of products. Fast shipping with competitive process make them ideal for prototyping. Good customer service. Highly recommended.

Strengths: Large offering of products, competitive pricing, quick turnaround

Needs to improve: None

Efficient vendor..


Manufacturing , Medical Device
03/27/2014

Speed 5 / Price 5 / Quality 5

We have a fastenal vending machine at my work that has a wide selection of supplies. Very convenient.. you can practically get anything you need to do your job. From safety glasses to electrical tape etc... reliable service vendor!

Strengths: Easy access to quality products

Needs to improve: None

great place and company


Manufacturing , Medical Device
04/28/2014

Speed 5 / Price 5 / Quality 5

They always have what tge company needs. They are always helpful and great people

Strengths: They have all the hardware and parts that I need. They are very fast with their delivery times. Or they have the hardware/parts ready when I get there to pick them up.

Needs to improve: Nothing