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This supplier goes the extra mile. My account rep made things happen. He was able to avert many line down situations because of his proactiveness and sense of urgency.
Strengths: Gillis & Lane did VMI (Vendor-Managed Inventory) with my previous employer. My rep does not replenish our supplies; he has a "nose for the news" which means that he knows past the #s. He knows our demand, he knows how we operate, he knows when we will run out of materials, so he beefs up replenishment when necessary. In dire situations, the rep would even open the warehouse late at night or on weekends, will drive a forklift, and use his van to deliver products to our warehouse. I'm not kidding :)
Needs to improve: There are some inconsistencies on pricing. I sometimes was not made aware ahead of time of price increases that are going to take effect.
