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LaserEngineer
Manufacturing , Medical Device
12/09/2013
Semitec will now be one of my first stops when searching for electronic parts.
Strengths: Great customer service. I was looking to replace an uncommon GE thermistor after a 100x price increase, and found a Semitec part on mouser.com. I emailed Semitec about a modification to extend and insulate the leads, and within a day I received a call from an engineer named Naoshi asking for details and providing spec sheets, lead time estimates, etc. He even sent me samples to test, and they arrived within 2 days. Excellent customer service and technical support.
Needs to improve: The lead time on my custom part is a bit long at 10-12 weeks. I was assured they are working to decrease this, but I may just use the off-the-shelf thermistor rather than order the custom part.
