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I ordered an integrated stereo amp for my office sound system. Shipping was fast, and communication from their rep was warm and friendly. I've heard good things about their showroom and helpful staff, but live in the wrong part of the country to see for myself.
Strengths: Fast shipping, good customer service, great selection of hi-fi audio equipment
Needs to improve: None that I know of, except that I wish they were here on the West Coast.