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Other than my first phone call everyone there is so helpful and make you feel appreciated as a customer.
Strengths: I was have trouble deciding what setup to go with in our shop, I gave Sugatsune a call and with out hesitation they offered to send someone out to go over the different setups with me. what great customer service
Needs to improve: The first time I had called Sugatsune the person who answered the phone was very rude. After a few weeks I decided to try and call again and could not be happier
xtreme7
R & D / Engineering , Medical Device
02/21/2014
We used their hooks and latches for our device. They are great quality and are really good if you need it for a product that will be commercial.
Strengths: High quality and innovative hinges, latches, hooks, and brackets.
Needs to improve: none
We only purchase lock screws for our electrical medical device box closed permanently after manufacturing process. So, secure lock screws are reliable and good quality for our needs.
Strengths: Quality lock screws
Needs to improve: None
meddeviceeng
R & D / Engineering , Medical Device
03/05/2014
Sugatsune parts are usually purchased through distributors. Mcmaster carries some parts.
Strengths: Well finished standard off the shelf hardware
Needs to improve: Pricing and dimensions