Corporate Customer

We bought SureServo2 servo drives SV2A-2075 drives. We wired them up and tried to commission them using the AutoTune feature in the provided software. I ran into recurring Alarm messages that gave descriptions of the alarm but did not reference an identifiable drive setting parameter. Automation Direct brags about their customer service to support their merchandise, but this time two techs had contradictory selections in the AutoTune section of the software. Both led to Alarms they didn't understand how to clear. Both Dean and Wayne told to try something and call back if it didn't work. I tried what they said and it didn't work. They both got snotty when I called back and didn't really know what to do. They both made it clear they didn't want me call back and sent me on a wrong path again. I had to figure it out myself after reading and re-reading manuals and watching their videos. I wasted a lot of time due to these tech's competence.