Craig Y

We have worked with iXsystems over the years both for our internal systems as well as a supplier of custom-specified hardware for our on-prem SaaS deployments to our customer sites. This has made for an interesting sales channel, but something iX and Thomas Pham have truly made easier. Working together, we have been able to ensure the right hardware and preloaded and tested software is delivered, even going as far as working with us to deliver install guides with serial numbers and pictures of the actual hardware being shipped out. We default to iX not only due to cost but TCO. All of our internal and on-prem deployments continue to run with little operational issues, outliving our planned failure rate. I attribute this to iX's quality control and focus on long term part compatibility more than anything else. With remote deployments globally, this is a big benefit to us.