EPA Inc.

We have a few Epilog lasers. They are quality lasers and do not have too many problems, but when we have had major problems, we had to make literally dozens of phone calls and wait on hold for nearly an hour every phone call. Once we finally got through the hold time, they would usually tell us someone would call back, but nobody ever did. This went on for weeks while our laser was down. They kept misdiagnosing the problem and charging us for replacement parts we didn't need. Their phone and tech support was abysmal, especially given that they are definitely on the higher end of the pricing spectrum. We're hesitant to buy anything else from them because the support is so bad.

Strengths: Quality lasers, easy to use.

Needs to improve: Terrible product support.