maggie48

We have 9 large dedicated servers at codero. We left our previous hosting provided due to frequent server farm infrastructure issues, including a number of electrical failures and even one small but rapidly contained fire. Seems the old host routinely had "routing" issues that made our servers appear down. Moved to Codero (At the time called A-Plus) when their data center was in San Diego. When A-Plus split off, taking the shared hosting side of the business, Codero was created to focus on dedicated servers. This side of the business was moved to Phoenix. Just about a server administrators worst nightmare. Not just moving servers to a new datacenter, but one hundreds of miles away. Codero did a great job of managing the unplug, load servers into trucks, move across the mountains and plug back in with just a few hours (travel time plist 3 hours) of down time.

Even though the downtime was relatively short, it came at a very busy time for us and we could not tolerate hours of no access. Codero orchestrated an over the wire transfer of our servers, They set up totally new hardware in Phoenix, migrated the servers over the internet instead of by truck, and our users saw only about 1 minute of no access.

In another instance we had intrusion due to a system vulnerability. Technical support help us find and remove the infestation even though our servers are self maintained. I have always found the ready to go above and beyond the minimum.

We have found the dedicated server pricing to be very competitive and have not really found another vendor with lower prices. Especially with the level of service provided by codero

Strengths: Data center infrastructure
Technical support staff
System reliability
Very competitive hardware costs
Wide range of hardware and OS available

Needs to improve: Software glitch fixes not always tested thoroughly before thinking ticket is closed

Fast delivery of quality products ranging from mailing tubes, bulk shipping containers and pallet lifters. We are located about 60 miles from their warehouse in Waukegan and have always received next morning delivery of items, either by UPS or by truck for things like Bulk Shipping containers. We mistakenly reported that they shipped the wrong item (Bulk shipping container that partially folded) because it appeared to be the wrong size. Picked up the container the same day and delivered a replacement the next day. After paying for first two deliveries by credit card they began invoicing.

Strengths: Fast delivery of quality products. We have used them for corrugated products, mailing tubes, poly tubing & sealer, shrink wrap, strapping supplies, bulk shipping containers, industrial shelving and pallet lifters. They have a comprehensive catalog of products useful for industrial, office and retail supplies

Needs to improve: The constant flow of catalogs.