Narya22

My company has an account with FedEx and they do all of our shipments. We have a scheduled pickup every day and there is always something to ship out! The delivery and pick-up guys are all extremely nice and personable. Even when we have ridiculous amounts of boxes or odd packages they accept them without a complaint.

Strengths: Biggest strength of FedEx is that they are always on time! I also appreciate their insurance policy especially when it comes to international shipments.

Needs to improve: Weakness is their FedEx Ground service. Freight shipments can take a little longer and packages may arrive a little more disheveled.

Aside from minor issues with the actual machine, the Neopost Group offers great customer service. They offer very direct answers when you call with a question or issue. However, you need a technician to come on site - that might take a little longer. Our account executive also does not communicate with us as much as he should.

Strengths: The main strength is that it makes stamping a lot easier, and you get a cheaper price on postage since it is metered.

Needs to improve: Their machinery and sometimes software can be a bit antiquated - I would prefer something more modern looking and not so bulky. Depending on the machine, the buttons tend to get jammed easily or are stubborn to respond to a command.

My has been using Associated Services for the past 10+ years on a weekly basis. The delivery guy and the phone reps are extremely nice and really take care of us. They even bring us a small holiday gift each year :)

Strengths: Associated Services has been around for many years and knows the needs of their communities. They offer a wide variety of Teas and supplies for the break room. They also have great customer service.

Needs to improve: When items are back ordered we get the notice the day of delivery and there have been instances when the back ordered item is of great necessity.

Overall a good experience. The food is filling, healthy and delicious. Our specific caterer can be a little messy leaving scraps behind after he cleans up. I also prefer when he stays in the room to answer any questions our employees may have on the food items but sometimes he is not in the room. They also do not offer to-go containers like previous caterers have, but the quality and taste of the food is outstanding.

Strengths: Delicious and flavorful food! Arrive on time and quick to set up. Wide variety of options for meals in terms of themes and styles of food. Able to offer a delicious meal for all dietary restrictions.

Needs to improve: Wish they had a more local office/kitchen out of SF but they are all the way down in the South Peninsula. Although they tend to be on time the majority of the time, it worries me more that they will be late one day due to traffic or an accident, etc.

My experience has been a positive experience overall. There have only been about 2 times when the packing slip does not match what's in the boxes or we get the wrong items but they are quick to fix the error and give us exactly what we asked. They have exceptional professionalism and customer service through it all. We order from them weekly and have not considered changing vendors.

Strengths: Their biggest strength is definitely the next day delivery service! They tend to always have the supplies we need in stock as well, and if they don't they let you know right away when to expect it. Our delivery man is really sweet and remembers our names! Their customer service line is really helpful and their reps are super nice as well. They have a wide variety of supplies and options to fill all the needs of the office.

Needs to improve: Only weakness would probably be the pricing on some of the supplies is a little more expensive than you would find at another store.