SJL
reviews SJL found useful
I can't stand their support. It takes forever to get a tech on the phone. Do not buy their machines because one day you will need some help or a part and Epilog's support line with drive you crazy. The owner of Epilog John Doran needs to hire some people and get the support wait times down. I spent $24,000 on a Epilog machine and can't get timely help!! It is ridiculous how long it takes to get your call answered.
I bought an Epilog Laser in June 2022. I can only use 1/2 of the bed because they say the bed is un-level, but I’ve checked it time & time again & it is level. Then 3 months after I had it I had to put in a new SD card cause the software was out of date. The filter check keeps coming on. $24,000.00 for only a useable 12” x 12” space to engrave & cut on. Oh, & only after a few weeks of using the laser, the air hose blew. I’m so frustrated.
