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Overall experience is good, but I've had many challenging experiences with this supplier. They work with local mills, that's their edge if you need fast turn around.
Strengths: BCI is the ONLY manufacturer of foamed-boards in the U.S. There are no other players in the market (at least during the time I was working with them) which makes them a leader in that area.
They have converting facilities in L.A., Ohio and Chicago which are good strategic locations to support our requirements.
Needs to improve: They are not very flexible in terms of pricing reviews or reductions. I always needed to absorb the cost increases they've received from the mill or from other sources. The sales person assigned to me wasn't very attuned to our requirements. It was a constant struggle to get what we need. The customer service rep assigned in the East Coast is more responsive than the one in L.A. I had many instances when I have to do cross-country orders from their east coast team to support our west coast facility. Leadtime is also very long.
