All 52 Reviews

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Excellent Tubing and Fitting Vendor!


R & D / Engineering , Medical Device
07/18/2014

Speed 5 / Price 4 / Quality 4

I have ordered thousands of tube fittings from Cole-Parmer. I always receive quality products. They are an excellent vendor of Master-flex tubing and peristaltic pumps as well. They have a wide variety of tubing material and sizes. I like their website in that it is easy to navigate and user friendly. There are a few products that I relied on for monthly that were discontinued abruptly without notice. This was unfortunate, most were sourced from B. Braun and I am still searching for a replacement vendor. All in all I would say a great company with quality parts and a vast selection. They are my go-to for tubing and polypro fittings.

Strengths: wide selection, fast shipment, bulk supplies

Needs to improve: frequent part number changes and discontinuation of key components without offering a replacement.

Comments
July 1, 2022, 12:29 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Leading Provider for Lab Equipment...


Human Resources , Medical Device
09/12/2014

Speed 5 / Price 5 / Quality 5

Dealing with Cole Parmer as our supplier, we have seen that they have a deep technical expertise across a range of specialty products in the field of fluid handling, test & measurement, electro-chemistry and other laboratory products. Cole-Parmer sells its products across a range of end-markets and to a diverse, global customer base.
They have proven that they are the leading global manufacturer and distributor of specialty laboratory equipment, instruments and supplies to a diverse range of customers in pharmaceutical, biotech, healthcare, chemicals, food and other research-based or regulated markets.

Strengths: Leading global manufacturer and distributor of specialty laboratory equipmen
Reliable Lab supplies, Quality Products and with good prices

Needs to improve: none

Comments
July 1, 2022, 12:29 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Product variety and customer support!


Sales , Consulting
09/16/2014

Speed 5 / Price 5 / Quality 4

Our company ordered a dozen handheld pH testers from Cole Parmer for our field reps in the past. Their supportive sales staff was able to help us find one that was within our budget and suited our needs. They have a huge catalog of products online and they also have access to much more than what is listed from their suppliers. Their customer service team was essential to the sale and we will definitely return to Cole Parmer for future buys and possible for calibration services for our existing equipment. Recommend this vendor for affordable handheld field instruments.

Strengths: Hand-held instruments.

Needs to improve: None.

Comments
July 1, 2022, 12:29 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

One-stop shop for all laboratory needs


Manufacturing , Medical Device
04/17/2014

Speed 4 / Price 3 / Quality 4

Cole Palmer has provided me with all things related to ab supplies. They are one of the industry standard vendors for lab supplies, equipment, measuring systems. The quality of their products were good and since they have what seems like thousands of items in stock, they are one of the first sites I visit to purchase much needed supplies. Customer service is ok, and can sometimes take more than it should to process an order, but given the vast selection, the convenience is sometimes worth it.

Strengths: Wide selection of lab supplies and equipment

Needs to improve: Prices can be higher than competitors, leadtimes

Comments
July 1, 2022, 12:29 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

amazing product


Manufacturing , Medical Device
06/28/2014

Speed 5 / Price 5 / Quality 5

We tried a lot of adhesive out there but most are very specific in what they will and will not stick too. Plus most consumer adhesive have a hard time forming a strong bond. Cole Parmer adhesive is the exception to the rule in that it seems to form a strong bond with just about every surface including flexible and smooth ones. Great place to go when looking for a strong adhesive. This company also provide reliable customer service that can provide information about there products. Overall very satisfied with there company.

Strengths: an excellent adhesive

Needs to improve: none

Comments
July 1, 2022, 12:29 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Lab Equipment and Accessories


Manufacturing , Medical Device
04/17/2014

Speed 3 / Price 2 / Quality 3

cole parmer carries a wide selection of lab equipment and supplies. we mostly use cole-parmer’s peristaltic pump for circulating fluid through our test systems. it’s easy to peruse through their website and they carry all the accessories needed to operate their equipment. the most attractive part about cole parmer is that since they are a large company, they carry a lot of inventory and can ship them out quickly.

Strengths: wide selection, tubing, lab equipment such as peristaltic pumps, off the shelf/stock items

Needs to improve: pricing

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Quality Pump


R & D / Engineering , Medical Device
04/29/2014

Speed 4 / Price 4 / Quality 5

They have different kind products that Lab needs. The most expensive product we get from them is peristaltic pump to imitate the blood flow. It was easy to set up and use. We purchase a simple pump, but it last for a long time without having parts replacement. So I would recommend Cole Parmer if you need a pump.

Strengths: One stop of most of the lab supply/equipment needs. Friendly customer service.

Needs to improve: Had to follow up and send reminder for asking for a quotation.

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Great selection


Operations , Consulting
06/11/2014

Speed 5 / Price 5 / Quality 5

We source a wide spectrum of components and adhesives from Cole and have been happy with the service for quite some time. Great product quality and reliability that ensures the efficiency of our assembly operations. Customer service is very experienced and quick to guide us in a better suited direction. We're a small firm and they work hard to accommodate our smaller order volume. Great team behind a great company and resource.

Strengths: product quality, reliability, customer service, turnaround time, selection

Needs to improve: none

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Good selection of products as well as branded equipment


R & D / Engineering , Medical Device
03/10/2014

Speed 5 / Price 4 / Quality 4

The customer service and product selection is good. Their branded products are also good.

Strengths: Their equipment catalog has everything you need for lab work, and their website makes it easy to determine and order what you want.

Needs to improve: None really. I suppose the Cole Parmer branded products have far more information than the non-Cole Parmer products (in terms of manuals available when shopping online), which is understandable. That said, I've never really had an issue with their branded products.

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Good Service


Manufacturing , Medical Device
06/11/2014

Speed 5 / Price 5 / Quality 5

Our company purchases a large amount of adhesive and components from Cole Parmer. We use them on our dialysis machines at work on a regular basis. Their adhesive and components are very dependable and of great quality. Their customer service is very knowledgeable and always helps insure your order is accurate. They have an efficient shipping process, and fast turnaround times. Great vendor to work with.

Strengths: great quality products and fast service

Needs to improve: none

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Very reliable company and equipment


Manufacturing , Medical Device
07/30/2014

Speed 5 / Price 3 / Quality 5

This company provides us testing equipments to calibrates our device very reliable equipment that you can count on highly durable and very accurate.
Their service was excellent giving us the right inforamtions what equipments that we need.
Ordering from them is always easy and reliable.
Shipping methods was excellent standard to over night.
Quality always pass our standards and specs.
Very reliable company and equipments

Strengths: Reliable
Quality
Accurate reading
Good products

Needs to improve: None

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Our choice for adhesives and plastic tubing!


Clinical , Medical Device
09/26/2014

Speed 4 / Price 4 / Quality 4

Good quality adhesives and plastic tubing, that we use for our medical devices, very durable, and they come in a wide selection, we order them in large volume, and our orders are never late, they're always on time, for good competitive prices, we get accurate quotes with quick turnaround times. Great customer service! Satisfaction guaranteed, always!

Strengths: Good quality plastic tubing and adhesives, great customer service, fast deliveries, competitive prices.

Needs to improve: None

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Accessories and equipment


Purchasing , Medical Device
05/19/2014

Speed 3 / Price 2 / Quality 3

They offer a wide selection of equipment and suppy but my company uses them for their pumps. its very easy to see that they carry a wide range of products that are used by all sorts of compaies. they carry a huge inventory and are fast at shipping the product out to you.

Strengths: wide selection of tubing.

Needs to improve: none.

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Never an issue with the lab equipment we buy!


Purchasing , Medical Device
04/30/2014

Speed 5 / Price 5 / Quality 5

We have purchased many pieces of lab equipment and supplies. The customer service is pretty amazing. The knowledge of products is impressive. The quality of our equipment is very good. The equipment is used by many of our engineers from various depts. They get used hard! They keep working hard!

Strengths: Quality in all they offer, lab equipment especially

Needs to improve: Nothing I can think of...

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Can be pricey but great selection and fast shipments make them worth the cost


R & D / Engineering , Medical Device
02/23/2014

Speed 5 / Price 3 / Quality 5

I use them (and others) for lab equipment and supplies. We probably order from them at least once a month if not more and the equipment and supplies are always on time and high quality.

Strengths: Great selection of parts and an easy to website and catalog

Needs to improve: They are in competitive market and their prices can be a little high when compared to others

Comments
July 1, 2022, 12:30 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Awesome lab supplies


Manufacturing , Medical Device
07/30/2014

Speed 3 / Price 3 / Quality 4

Cole Palmer is a great company we use several of their lab supplies daily such as
Cleaning solutions,cleaning wipes,disposal bags,and even spray bottles we use these daily .they definitely carry all of our go yo supplies when it comes yo keeping our lab clean .we will be coming back as usual . Thanks Cole Palmer we recommend you.

Strengths: Lab supplies

Needs to improve: None

Comments
July 1, 2022, 12:31 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Cole Palmer - taking care of business!


R & D / Engineering , Medical Device
03/15/2014

Speed 4 / Price 3 / Quality 4

Cole Palmer provided us the water bath heaters and temperature controllers we use for product and material testings. Very reliable not only their equpments but also the people behind that. Awesome!

Strengths: Products are very reliable and custom to specific needs. Technical service and customer support is superb.

Needs to improve: Prices can be on the high end sometimes

Comments
July 1, 2022, 12:31 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Good Laboratory Equipment


Manufacturing , Medical Device
03/27/2014

Speed 4 / Price 5 / Quality 4

I order a couple of digital clocks from Cole Parmer for our manufacturing floor and one of the items came broken. I contacted their customer service and the staff was extremely helpful in replacing and sending me a new one.

Strengths: Large selection of products for manufacturing. Leader in laboratory equipment. Exceptional customer service.

Needs to improve: Quality.

Comments
July 1, 2022, 12:31 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Excellent resource for medical device lab equipment and supplies


R & D / Engineering , Medical Device
06/27/2014

Speed 4 / Price 2 / Quality 4

Cole-Parmer is a great resource for medical device lab equipment. They have an extensive line of tubing, fittings, pumps, and general lab equipment. Their website is very user friendly, and it is easy to see what products will interface well with one another.

Strengths: large variety of products, quick shipping

Needs to improve: price

Comments
July 1, 2022, 12:31 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud

Yes, I would recommend.


Manufacturing , Medical Device
05/10/2014

Speed 4 / Price 4 / Quality 4

Experience has been good. When I need to source a product I will check with them first.

Strengths: We buy a number of test equipment from Cole Parmer( e.g..Water Baths, StopWatches, Flow Meters). All Good Products and very happy with their quality. Offer a wide selection products. Well establish brand.

Needs to improve: None so far

Comments
July 1, 2022, 12:31 p.m. None said:

We are owed a substantial amount of £££ from your company for months now. Your employees are refusing to deal with this issue via email or phone & hung up on me saying ‘call back later’. Very poor service! #CustomerService #fraud