Life Technologies

Not much to complain about although our Solid sequencer turned out to be less impressive than we anticipated and later exchanged that for a HiSeq.

Strengths: Life now includes the companies that were formerly Invitrogen and Ambion. RNA products are fantastic - we go through tens of thousands of dollars of RNAzap every year along with RNAlater for preserving RNAs from tissue and prefer Platinum Taq for most of our PCR needs. There's a huge catalog of things from Life and we have used many of them with great success.

Needs to improve: The mergers of multiple companies has made the product list occasionally confusing. It would be great if Life would discontinue market losers and promote the better product instead of providing every possible option.

Life Tech has been a good company and we buy a lot of flow related products from them. A few weeks ago I needed a couple products really fast before our finance/purchasing system went offline for a week and the sales rep worked really fast to gather the products I needed and even gave me free samples of what I needed. I told him that it wasn't necessary but he said that it was not an issue. Thank you!

Strengths: LifeTech has knowledgeable staff and help answer my questions about flow and other products.

Needs to improve: They are a large company so there are long wait times when calling technical support.

Their customer service staff is very friendly, easy to work with, and very quick to respond to inquiries. They are willing to spend the extra time to make sure all your questions are answered. They are very resourceful and helpful over the phone. Their pricing is fair and lead times are quick. I have never had any issues with my numerous dealings with them and have no issues recommending them to others.

Strengths: great quality products and good service

Needs to improve: none

Rarely used vendor but when we use them, they are responsive. The product is reliable and good quality for us to use on out medical devices and in our lab environments. The customer service is helpful when we contact them. They are a good urgent need vendor you know will pull through for you needs.

Strengths: Reliable services for custom antibodies

Needs to improve: None I can recall

We use Life Technologies to purchase chemicals.They offer a wide range of biological products that you can choose from. The orders are easy to place and delivered on time. Prices are pretty fair and reasonable. Sales representatives is extremely helpful in our project needs.They are great to work with and we will continue to use them as a vendor.

Strengths: chemicals

Needs to improve: no weakness

We mainly use Life Technologies to supply us with cell freezing media (Gibco Recovery freezing medium). Using their media for cryopreservation has increased cell viability in 3 batches so far, so I’ll continue using them for the foreseeable future.

Strengths: Buffers, Chemicals, Balanced Salt Solutions, Media for Cell and Tissue Applications

Needs to improve: Long wait times for technical support

We use this firm for custom work on our micro coils for neurology. They bio coat our coils and send to serialization for complete process. It's a unique custom coil and the quality of the bio coat is very reliable.

Strengths: Experts in custom bio coats

Needs to improve: None

Their products are of high quality and reliable.

Strengths: Our company orders from them because they have a great selection.

Needs to improve: None