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AltaerosME
R & D / Engineering , Architectural And Engineering
05/19/2015
I had some plates quoted by Maley at a reasonable price and one week lead time. Before kicking off the order, I added a plate to the order and they included it for no additional charge, which was awesome. However, a week after placing the order, I checked in and learned that nothing had been done, but they said that they'd get it done in about a week. I got the same story a few days later. At this point, I asked them to commit to a delivery date and they would not. I had to keep checking in every couple days, and while their expected completion date continued to slip a little, they did eventually ship, and the parts are fine. However, a 3.5 week lead time is unacceptable if you're quoted a 1 week. Equally as bad were the uncertainty and requirement for constant check ins.
Strengths: Flexibility in adding work
Needs to improve: As I mentioned above, their ability to deliver on time was terrible in my experience. Perhaps they'd be better if you weren't under any sort of time pressure.
