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Wide selection and affable customer support makes NEB a pleasure to work with. Replacement enzymes are shipped out quickly and they make efforts to be environmentally friendly by recycling shipping materials.
Strengths: Our scientists prefer NEB products for their work and if that's what they need and want, we get it for them. We use tons of restriction enzymes and the simplified buffer system used by NEB makes it easy to run reactions without having to deal with different buffers for each enzyme. Clearly the geniuses at NEB have gone through a lot of work to bioengineer quality product and simplify usage.
Needs to improve: Our interactions with NEB have been generally good. The only suboptimal experience commenced when their rep was too agreeable and then failed to meet deadlines. It didn't hurt us in the end but certainly frustrating at the time.
