bmech

This is why monopolies are bad for consumers. This is the worst company to deal with. Every department is disconnected from each other so there is no accountability. Every person recommends you talk to someone else, yet when you do, they know nothing of your prior communications. If you call tech support and schedule an appointment, the tech that shows up can not see the notes from the support call, and when you call in again, the support rep cannot see the tech's notes. Genius. Also, every call takes at least an hour.