Comcast Business Comm

Be very, very careful in your dealings with Comcast Business. They are unethical, unprofessional, and mis-represent or omit important information in their dealings with their customers. You will spend tons of time on the telephone attempting to make the appropriate contacts inclusive of dropped transfers and painful music on hold, and this is just for openers.

I’m 76 years old and a long-time customer of COMCAST, who runs a very small business out of my basement. I was “GRANDFATHERED” in on 50/10 Service (No Longer Offered) with a Static IP Address to accommodate a VPN Connection and paying $303/Mo on a “Month to Month” Basis.

In speaking with SALES I agreed to try their 1-Gig/35 Service offering that reportedly came with a 30-Day trial period. Sounded Good. It was a bundle that came with “Wi-Fi Pro”, “Connector Pro” and “Security Edge” for $352/Mo. The salesman advised that I needed to sign an agreement in order to schedule the installation. I foolishly signed the agreement with the firm belief that I have 30-Days to evaluate the product. I did evaluate the product and I had a Technician come in to help evaluate the product. The results were that I was advised that the 1-Gig Service would be of no value as my computer only accommodated a 100 speed. I noticed absolutely no difference between running on 50 or 1-Gig (hard to believe). I was told by the Comcast Technician who came to my house and a communications consultant that “Wi-Fi Pro” was only good for equipment located on the same floor and would not help with TV’s located on the 2nd & 3rd Floor, so also of zero value. We have ORBI installed with remotes on the 2nd & 3rd Floor and they work, “Wi-Fi Pro” according to a Comcast Technician is not good for multi-level homes.

The “Connector Pro” is on no value as well. I have “Bitdefender” and “Norton” installed on my computer and during the 3 weeks we tried the “Security Edge” Product it did not “Block a website”, did not address any “Phishing” nor any “Botnets.” It did ZERO! So once we decided, with in 3 weeks that the upgrade would not work as advertised we called Comcast to say that we wished to go back to the “Grandfathered” “Month to Month Service” before we attempted to try an upgrade. Aside from dropped calls, being left on HOLD for long periods of time and forced to listed to horrible piano music and shifted from “Experience Rep” to “Technician” to Frederica a “Sales Rep” and finally to “Disconnect/Retention” - better part of day, two days in a row. We spoke with Aly Fairfield and Jessica England in “Disconnect/Retention.”

The story now changes from what we were told by Comcast Sales. We were told that the 30-Day Trial Period is only good for NEW, First Time Customers and does not apply to requests for New service from existing customers! WHAT! So they refused to move us back to our Grandfathered Service Program and advised that we were now obligated to a 2-Year Service Program and that if we wished to cancel the 2-Year Service Program we would be obligated to pay 75% of the contract value. They indicated that they would entertain downgrading our service from 1-Gig to say 300 or 200 but that would not be at the reported discounted bundled package price but rather at full market price! Also, to downgrade the service would require signing a New Contract as the New quoted price. Clearly the Comcast Sales Person did not disclose that we were “Grandfathered” on a “Month to Month” basis after 10+ years of paying Comcast and that once we signed a New Contract there was NO going back! Comcast Sales also told us we had a 30-Day Window to evaluate the 1-Gig Service, but failed to tell us that if it didn’t work our only option was to downgrade and remain locked into a 2-Year Agreement for a product that had not met our expectations at the faster speed.

We suggested that the Attorney General and our Attorney may have a different option as to their perceived deceptive practices, lack of business ethics, and unwillingness to address the mis-representations of their Sales Department. I advised that I would NOT sign a New Contract as it would signify that I understood their actual lack of an acceptable 30-day trial and now understood that they would not allow me to return to my “Grandfathered program”. So now it off to the Attorney General, and to seek legal remedy to this situation. The representatives in Disconnect/Retention offered No acceptable solution even I when I explained that I am 76 years old and may not be alive in 2 years and not likely to continue to operate my small business for the next two years, based upon the state of the economy. I was willing to try their product offering to see if it was worth the risk and the differences and when it proved NOT to be of value I was blocked from returning to the program I had been under for over 10 years and left to spend my time posting to the Internet so that others might avoid a similar negative Comcast experience and then be left to invest time in preparing documentation for the Attorney General’s Office and to file suite in the courts. Hope you can avoid a similar deceptive, unethical, and unprofessional experience? Not certain how the people I spoke with can look themselves in the mirror in the morning and then get on the phone and focus on the deceptive practices, day after day, as they carry on for COMCAST.

This was the WORST experience I have ever experienced trying to have phones, internet and 2 camera's installed for our new office. 1st they stated they needed to come out prior to installation to check over wiring etc.. That was scheduled for a Saturday we were told they would be there between 1-3. That never occurred and we weren't even contacted until AFTER the appt time. However, I had to pay an employee to be there. Comcast rescheduled for Monday 1-3, the Tech got to the office at 2:50pm and was gone by 3:00pm. The only thing they needed to do was check the signal inside the office. For less than 10 minutes, I was out hours of payroll!!!!!! Installation day comes, as the Tech begins, he is saying the installation and set up takes all day. It is alittle after 8am, he stated if there was no issues he should be gone by 2:30-3:30, if there are issues we would be looking at 4:30-5:30. We also needed to set up the complete phone system with what the Voice Assist needed to say etc...When we spoke with SALES in the beginning they NEVER explained installation was ALL DAY nor did they say messages, passwords etc.. would need to be set up that moment. SALES stated they would show us how to do everything. THERE WAS NO CORRECT COMMUNICATION BETWEEN SALES AND CUSTOMER. If I knew all of this needed to be completed I as the owner would of made sure I was available. Instead I had my office Assist and she doesn't know all of the passwords and set up. By this time I had already contacted Comcast Business twice asking for a manager. Told the Rep what was going on and that I needed a manager to call me ASAP.. Now the day came to have our 2 camera's set up. The tech only shows up with 1 camera and tells us we would be charged extra if he gets another one and sets it up. HELLO its Comcast fault and we will be charged more. Has the Comcast Tech was setting up the 1 camera he couldn't because the wifi wasn't working. The tech had to call into Comcast twice for them to reset everything. As they reset everything it knocked out most of our saved info from the phones we spent hours doing. It took 4 HOURS to INSTALL 1 CAMERA. Once again called Comcast because oh we still hadn't received a call from a manager. TO THIS DAY WE HAVE NOT RECEIVED A CALL FROM A MANAGER THAT I HAVE ASKED FOR MULTIPLE TIMES, because it seems one is never available when I call. I have not even used my service yet because I don't even want to continue with them. They have no respect for their customers at all.

We tried the VOIP system for 2 weeks and in that space of time it went down 4 times SO we canceled the contract
because we can not run our business on a bad phone system. I was told that they had taken care of the account , I keep getting bills in the mail and would call and spend hours on the phone and was told 4 times that it was handled and not to worry about the bill, NOW they turned me over to a collection company for the past due amount and when I called into day Edward told me that they would rush the ticket and it would take 30 to 60 days to see if that might work. 30 TO 60 DAYS to fix their screw up and all the time I have to deal with a collection company who will ding my credit. DO NOT USE OR EVEN TRY THE CRAP THEY ARE PUSHING OFF AS VOIP , save yourself the time and just get JIVE

I’ve experienced how awful Comcast customer service is as a residential customer but somehow I naively assumed that because I am paying nearly five times more money to Comcast as a business customer I would receive better service. I was dead wrong. I should have done my math. Zero times five is still zero.

I’ve made multiple calls attempting to remedy an ongoing issue. I have experienced long intervals speaking to a variety of customer service ne’er-do-wells about the same unresolved problem. I’ve received misinformation in triplicate, broken promises, and unreturned phone calls from tier two technical support.

I’m here to tell you folks, Comcast Business is just as bad as Comcast residential. The only difference is I’m spending close to $500.00 a month for the dubious privilege.

The next time I sign up for any type of service from Comcast, someone please remind me to have my head examined.

Reliable service, OK speed. Problems come when you need help with something beyond the ordinary. Two things caused me to find another vender. 1. Comcast Business decided to go out of the email business and force customers to use Microsoft Office 365 for email. My office runs on Macs, so what am I going to do with Outlook. Essentially Comcast decided to do less work (quit supporting email) and charge me more for internet service. 2. When I called Comcast Business to cancel my service, I was informed that they required 60 days notice before terminating service. This means that I pay two months additional service fees for something I no longer use. If you decide to do business with them, be ready to deal with aggressively greedy management. These are not the kind of people with which I want to do business.

I used Comcast for internet and telephone service for a few years because of some great promotions they had that were catered towards a small business. Over the 2 years with that service, I had 5 or 6 service interruptions that would last several days and in one case lasted several weeks. Although Comcast was apoogetic, they lacked the sense of urgency to correct my issue and their repairs (typically taken care of by a contractor) were more temporary fixes than permanent.

As soon as my contract was up, I promptly switched providers and haven't looked back since.

Strengths: Comcast provides a variety of business solutions for telephone and internet access that are affordable.

Needs to improve: Comcast's service can be unreliable and their customer service lacks the small business sensitivity that your small business needs.

Promises of higher speed package for same money for contract renewal for two years, they will say anything for that new contract commission. Customer for twenty years of loyalty means squat, no offers no deals, only for new customers. So off to the competition we must go, wow is corporate stupid. 60 days left on a two year contract, ask to switch to residential Xfinity, but still forced to stay on overpriced Comcast business 150 plan (which actual speed is 30mbps/15mbps)and be sure to give 30 day notice before contract end or will auto renew for another two years, rip off. This is SOS as why people quit buying into cellular contracts. Committing to NEVER use Comcast for anything!!!

Comcast business traps you in contract with them. It cost a fortune to try to get out of business. I used them for over 7 years for home office. I couldn't use Comcast Cable TV because of having Comcast business. I tried to switch to residential Comcast Internet and Cable but Comcast business wanted to charge me hundreds of dollars.
After 7 years of being stuck with Comcast Business Internet, I moved to a new home where I could not sure Comcast Internet due to community contract with a different provider. Comcast charged me 3 months of billing! I see they really appreciated my business! What a scam! This company has NO ETHICS!

finished 3 year contract with comcast, and the price went up from 183 to 289, so i called them to stop the serivce in 30 days advance and changed to RCN. not only they billed me for that 30 days and also for another 60 days even though i already stop using their service and not to say i called them 30 days before!!! so it means i have to pay extra 90 days total of $700 for nothing. i was trying to talk to their bill team but they just send my bill to sequium collection company. and leave me with no choice!!! this is soooo ridiculous....

I lost my business due to COVID-19. I called to shut down service and pay my final bill. 5 days later I receive another bill for $180.52 with no explanation. All equipment has been returned and the customer service rep told me I would not receive another bill. I called to resolve...hahaha basically I was told to file bankruptcy. I am now shutting down my accounts at home and 2 cell phone contracts. Comcast has horrible customer service. Look for another option if you are considering Comcast or Xfinity for your provider. You will thank me later.

If I could give Comcast Business and residential negative 10 stars I would. I have used them for years because I am stuck in contracts with them and they pretty much have the monopoly in my area of service. Customer service horrible and has been the entire years I have used them. I cancelled my business account over 3 months ago and am still getting bills and they keep telling me the service is cancelled but then I keep getting bills. I am quitting service with them as soon as I can and never looking back!

This is why monopolies are bad for consumers. This is the worst company to deal with. Every department is disconnected from each other so there is no accountability. Every person recommends you talk to someone else, yet when you do, they know nothing of your prior communications. If you call tech support and schedule an appointment, the tech that shows up can not see the notes from the support call, and when you call in again, the support rep cannot see the tech's notes. Genius. Also, every call takes at least an hour.

The worst experience i have ever had with any company we do business with. Rude!

Strengths: Fast speed and i do believe that is the only strength this company has too offer

Needs to improve: Where to start Horrible customer service the worst i have ever had the displeasure of dealing with. Way over priced for what you are getting. More connection issues that you can shake a stick at. Takes you hours to get anyone on the phone for a customer service question. have been hung up on multiple times after waiting for hours to speak with a rep.

In an effort to reduce costs, we consolidated our shops. Comcast Business still requires that a contract be in place for the remainder of the term for a space that no longer exists. They are unwilling to be reasonable, demanding that 75% of the remaining contract value be paid as a termination fee. For a small business, this is excessive. Speed at home with Xfinity is actually better than the speed at this shop on their "dedicated" business service.

I never experience anything like this before to be honest. I can not even imagine why someone would treat costumers like this. I am very disappointed but also glad I have the opportunity to give our business to another company than can not be any worst than this one. I was told after a few questions " which part you don't understand? I told you four times already".

Our company used to use Comcast for business telephony but has since switched, due to terrible service and multiple billing issues.

Strengths: Large network

Needs to improve: Terrible service, billing problems

I was so naive to think Comcast Business would be better than their residential service. How they are still in business is beyond me.

3 months to install. had to repeat the building instal instructions over and over and over. escalation of issues multiple times. everything is outsourced, no one takes ownership, no one cares.

this is what happens when there is a monopoly on services. if they were forced to resell like the fiber providers it would be a different story.

avoid if you can. if not be prepared for the above to happen.

Horrible service for small business would not recommend them to anyone.

Strengths: Okay service...

Needs to improve: Over priced... Inconsistent service

Unreliable. When the service works it is usually fast. As a business we see our connection drop at least once a day. About 5% it drops our phone service too. Calls to Comcast just end up having the tell us to reboot our router.

Strengths: Randomly Dropping your Connections. Speed when service is up.

Needs to improve: Throttling service, Dropped connections