Cfay

I’ve experienced how awful Comcast customer service is as a residential customer but somehow I naively assumed that because I am paying nearly five times more money to Comcast as a business customer I would receive better service. I was dead wrong. I should have done my math. Zero times five is still zero.

I’ve made multiple calls attempting to remedy an ongoing issue. I have experienced long intervals speaking to a variety of customer service ne’er-do-wells about the same unresolved problem. I’ve received misinformation in triplicate, broken promises, and unreturned phone calls from tier two technical support.

I’m here to tell you folks, Comcast Business is just as bad as Comcast residential. The only difference is I’m spending close to $500.00 a month for the dubious privilege.

The next time I sign up for any type of service from Comcast, someone please remind me to have my head examined.

We tried the VOIP system for 2 weeks and in that space of time it went down 4 times SO we canceled the contract
because we can not run our business on a bad phone system. I was told that they had taken care of the account , I keep getting bills in the mail and would call and spend hours on the phone and was told 4 times that it was handled and not to worry about the bill, NOW they turned me over to a collection company for the past due amount and when I called into day Edward told me that they would rush the ticket and it would take 30 to 60 days to see if that might work. 30 TO 60 DAYS to fix their screw up and all the time I have to deal with a collection company who will ding my credit. DO NOT USE OR EVEN TRY THE CRAP THEY ARE PUSHING OFF AS VOIP , save yourself the time and just get JIVE