Christina

I can't tell you how terrible TriNet is. This is the second PEO we have used. They lasted only the one year, but we were ready to get rid of them after only 4 months. We had issue after issue with how they screwed up our payroll. Over and over again they were hard to get a hold of, did not remember any past correspondence, and did not seem to know what was going on. They treated us like less than worth their time. They took their time to get back to us when we needed their immediate attention on payroll which everyone should know has a strict deadline. On one payroll, they dated the direct deposit of one employee out 2 weeks after the proper date. When contacted, they stated that we need to write a check ourselves to pay our employee and they would reimburse us at our next payroll. We paid our employee so he would be covered, but how long did it take for them to reimburse us? It was months later. We had to ask them about it again and explain the situation all over again. Then they did not reimburse us but charged us for it again! Finally after having to explain to too many incompetent people, they finally realized how they had screwed up and fixed it. This was just one of multiple issues we had with them. They always made problems worse by forgetting about them or fixing them incorrectly. They really should not be in business if they can't do their job. I've never felt so abused by a company. They cost us so much money from all of the time we had to put into fixing their mistakes. They were supposed to make it easier on us and take some of our payroll work away. Instead we had to spend way too much of our own time. I truly hope people come to realize how poorly they do their job.

Strengths: None

Needs to improve: Communication Problem solving Not timely Creating problems