Dr. Entrepreneur

Review your VWR contracts immediately!!! Horrible customer service since the Avantor merger! Went to collect reimbursed freight expenses under our contract only to hear that they would no longer honor it under the new Avantor merger AND they can't officially find the terms of our contract even though they see that I've applied for and received reimbursement in the past. I represent a small chemical company and apparently they are only worried about servicing larger accounts. Fisher, Sigma-Aldrich, and Spectrum always jump at the opportunity to obtain my business. This chemical company will be going out of it's way to not order any VWR products.

Furthermore, since the merger, I've experienced longer and longer deliver times. No notifications on back orders anymore either. Just do not use. Go somewhere else.