HC13

Fantastic reliable service. We frequently have to deliver large packages last minute. They have a ton of pickup drop off options.

Strengths: Always on time. Accommodates our immense shipping needs with customized solutions. Variety of shipping solutions including last minute delivery.

Needs to improve: Expensive for overnight.

Great. Any problem I've ever had with them was immediately rectified. There are simple directions for returns/replacements. They often offer rebates. And when you have to talk to someone they are really helpful.

Strengths: Wide variety of products. Great pricing. Great service and return policy.

Needs to improve: I would like them to give more compatibility specification on their product description pages.

I'm somewhat torn because the product itself is good. It's the business relationship that is a huge turn off. They're pretty expensive too. You can negotiate on price, but the way that conversation went made me feel that they're constantly trying to rip off their customers. This industry needs more competition.

Strengths: The cable internet service is fast, and easily handles the capacity my company demands.

Needs to improve: Speeds can spike and dip from time to time. Customer service is atrocious. No one was rude to me, but it was a struggle just getting in contact with the necessary parties.