jpknorth

Newegg is a market place, not a vendor. It appears you are purchasing products and warranties from Newegg, but when the products are misrepresented (IE getting a Home version of Windows VS WINDOws Pro on your Laptop), they claim they did not sell it, and go as far as blocking your review calling out false advertising. When you purchase a extended warranty. It is a replacement warranty good for one replacement credit for the purchse price of your misrepresented junk. It refunds the list price of the junk when purchased, not shipping, handling or the price of the plan, which expires once you use it. Again this is through a third party. And Newegg gives you no indication of who warrantied the product or where to file a claim unless you call and ask for it. Expect the same nasty "not our problem attitude" when you call to get this information. Once you do file a claim expect to spend several weeks of being promised a credit in 2-3 day,another 5-7 days,another 8-10 days. The time gets longer every time they miss a deadline. I am currently in the 8-10 day cycle, I am confident on day 11 I will be told another 10 to 15 days. The warranty company (AIG) blames Newegg, Newegg blames AIG, If you put both companies on a conference call they blame the company who sold the computer. Don't bother asking for a manger, they will just put you on hold for 10 minutes and come back with the same answer.

Tip for consumers: Buy from TigerDirect. Shipping costs are highter, but a least they take ownership when their is a problem with quick management response

Strengths: Price, selection

Needs to improve: Communication, ownership of problems, lack of caring. False Advertising. Lack of vetting of marketplace sellers.