printbuyer

They're not focusing on their bottom line. Often, suggestions they make to improve my product require no increase (and occasionally, a decrease!) in my bill. They value a long-term customer over a quick buck.

Strengths: High quality
outstanding customer service
very professional
hits all my deadlines
not pushy
owner is a great guy
sales rep is awesome
very knowledgable
offers helpful suggestions

Needs to improve: I really can't think of any