TheEngineer8

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Royal Paper Box Co - Great Customer Service


R & D / Engineering , Medical Device
12/10/2013

Speed 5 / Price 5 / Quality 5

We had a problem recently with our packaging inserts that had markings on them. They were very quick to come in house to look at the parts and gave us reimbursement for the rest of the lot of bad units. This company has excellent customer service and is very willing to work with you and fix any problems that are made on their end.

Strengths: Very efficient with responding to your emails and doing anything they can to help if there is any problems with the product made for you. Customer service reps are very knowledgeable and easy to work with.

Needs to improve: None

WESTPAK, Inc. - Great Service and Efficient


R & D / Engineering , Medical Device
12/10/2013

Speed 5 / Price 4 / Quality 5

Bay Area local company, we use them for gross leak testing our pouches. I have only used them so far for that, but would definitely recommend this company to anyone else needing their pouches to be gross leak tested or any other kind of testing.

Strengths: Professional company, they are prompt to respond back either by email or phone and the turn around time is accurate to when they say it is.

Needs to improve: None