Vicky

Used to be reliable 3 or 4 years ago, but their quality and service has gone downhills quite rapidly over the last year or so. I am quite disappointed and can no longer recommend them.

They consistently failed to meet lead times and were outright hostile when we asked about it. Their customer service was rude and passive aggressive and they treated several of our team members who weren't native English speakers quite disrespectfully.

When asked if they would actually meet their lead times, they couldn't give a straight answer and gave us a runaround. This left us wondering if they just took our money with no intention of delivering our product. They finally delivered about a month late (Yes that's right, A MONTH) but at least it met specs.

Hantel used to be a good solution for us, however their services had degraded too much for us to be able to put up with anymore.

Strengths: They claim to be able to work with small batch orders. Delivered product met specs, when it actually arrived.

Needs to improve: Customer service, management and lead times.