Best Buy

Any questions with computer and IT were quickly and helpfully addressed by the Geek Squad staff. For small business owner, it's great to be able to speak to an IT person and ask questions on different issues you've been having. The customer service quality of the staff on the floor was poor at best. Not very informed about the details of the financing or service guaranteed programs.

Strengths: Great storefront to go to; great promotions running throughout the year. Geek squad is pretty helpful when having IT issues as a small business owner.

Needs to improve: Customer service is a bit on the unprofessional side. There are a lot of young staff who didn't know how to address some of the concerns. So questions would get escalated to next more knowledgable person very quickly.