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9 Hapgood St
Bellows Falls, VT 05101
+1 802-463-4990
www.usa.canon.com

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Community Reviews Summary

71 Community Reviews 4.66/5 Overall Rating

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Rating Distribution

Top Reviewed Services

I enjoy their large format printers, except when it comes to moving them.


Sales , Medical Device
02/21/2014

Speed 4 / Price 4 / Quality 4

I have owned two Canon large format printers- IPF 8300 and IPF 6450, as well as numerous all-in-ones. I'm very satisfied with the performance and print quality. They can be intimidating to take on for a small business owner like my, but their tech support has consistently been patient, well-informed, and helpful. I've had a few OS X and Canon compatibility issues come up, and they exhausted all options to help me resolve them, leaving me better informed and more autonomous in the process.

My one gripe is their moving procedure: I've had to move both printers- one when I sold it and another in my own cross-country move- and the process is pricey and complicated. The printer has to drain the inks from their reservoires to avoid internal spillage, so if any of your cartridges are low, in order to fully prepare you for the move you'd have to have extras on hand (starting around $150 each, be prepared for a surprise hidden expense). On top of that, the drained inks get dumped into the maintenance cartridges, filling those up. One tech agent I spoke to said I should have 3 extras on hand, another said 1-2. Mind you, these aren't items that you can find at Office Depot or any big box chains. You'd either have to order online (and pay for expedited shipping if your move is time-sensitive) or find an authorized dealer. In my case, the nearest dealer was an hour away, and their person who specialized in Canon was out on a field call. So, I waited a couple hours to confirm they had my maintenance cartridge in stock, made the two hour round trip, and grabbed three cartridges just in case. Turns out, the job finished using just one of the 3. A lot of hassle and uncertainty in what I hoped would be an exact science.


Strengths: Excellent product. Knowledgable tech support for their large format printers. Keeps software up to date.

Needs to improve: Moving procedure for their large format printers (daring the inks and cleaning the maintenance cartridges before long distance move) is complicated and expensive to say the least.

Great quality printer that are durable and easy to use. A bit pricey but worth the money.


Human Resources , Retail
06/24/2014

Speed 4 / Price 2 / Quality 4

My company uses canon printers daily. We use them to print pictures and documents. The things are always of the best quality except for when the ink is running low. The printer are easy to use and very durable. We print usually upwards of 60 sheets a day and the printer holds up well. It prints fast and efficiently. It hardly ever gets jammed and when it does the solution is simple and easy. The printer are also very user friendly. The scanner works efficiently and is easy to use. The products last a long time and are overall great products. Compared to the other leading printers, the canon printers have higher quality and are much easier to use. Their products run very pricey but preform just as a the company promises. Their customer service and exceptionally well and their telephone help is direct and the people know exactly what to do when helping solve a problem.

Strengths: They have a wide variety of products that are all high quality and very durable. The quality of the printers s very good and the images a sharp and clear. The customer service is good and extremely helpful.

Needs to improve: The products are very pricey for what they are but the products do work extremely well. The website can be very hard to navigate and the help pages did not help my workers solve the printers problem. The ink for the printers can run to be very expensive.

accurate product service for use in the medical/dental industries for large scale hospital use and clinic use


CEO/Owner , Medical Device
06/09/2014

Speed 5 / Price 3 / Quality 5

I contacted the company to get outfitted for several offices from taking photos during surgery all the way to printing insurance claims. The company's customer service was very helpful it outlining the needs for beginning to production and different needs for the different offices i.e. internal surgical offices versus external imaging. They helped decipher what finishing products would be best to use with their imaging products as well. Very helpful.

Strengths: Canon outfits all of my medical and dental offices for both surgical photography and insurance prints. They have hands down the best quality products for teaching hospitals and clinics and also for insurance claims. Canon photography is best used with canon printers when sending insurance claims and producing quality pictures for teaching editions and research articles.

Needs to improve: When using canon supplies from top to bottom without using generic brands with the items it can get very expensive although you can receive some small business discounts when ordering for multiple offices which is very helpful.

Great Camera Supplies and Printers


CEO/Owner , Consumer Products
09/29/2014

Speed 5 / Price 5 / Quality 5

I have purchased Canon printers as well as camera supplies for use at our corporate headquarters. The printers that we purchase through Canon are of the highest of quality and are extremely easy to use and require low maintenance, the same can be said about the camera supplies as well. When we order through Canon, their customer service makes the order process easy and to the point, which is nice as it is a confusing order, but their customer service is there to make it easy and streamlined. I also will finally say that they have great prices on almost all of their products, beating out the competitors in most. I highly recommend them.

Strengths: Canon makes high quality as well as fast and low maintenance printers as well as camera items. They also have good prices on these items.

Needs to improve: None

Good quality printing and copy equipment, could improve service.


General Administrative , Information Technology
09/30/2014

Speed 3 / Price 4 / Quality 4

We have had an overall good experience using Canon printing and copy products. Generally use Canon for more photo and color printing, with bulk general printing being handled by the HP machines. Canon has been a tad slow to respond to customer service requests and their reach of technicians doesn't seem to be as broad as some other companies. With that said, some of the issues we had were resolved, even though replacement parts and equipment were a little more than we would have liked. Overall, OK with the products.

Strengths: High quality printing products

Needs to improve: Spotty customer service, expensive replacements

Great, great and great!


Customer Service , Architectural And Engineering
09/14/2014

Speed 5 / Price 5 / Quality 5

If you havent used a Canon, you are really missing out. Personally and through our company, Canon's products have some in handy. From office printers to personal cameras, you COULD NOT go wrong with their products! Printers are perfect for small or large projects,from front desk use to back of the house use, it never fails to impress us. The website is easy, clean and convenient for both professional to family matters, with a clean layout and easy to navigate systems.
No ill words could be said about Canon USA Inc!

Strengths: Great quality and amazing reliability.

Needs to improve: none

Cannon is a real world class company


R & D / Engineering , Printing
10/20/2014

Speed 4 / Price 3 / Quality 4

My overall experience with cannon has been great. The staff has in depth knowledge of their product.

Strengths: Canon's products have some in handy. From office printers to personal cameras, you COULD NOT go wrong with their products! Printers are perfect for small or large projects,from front desk use to back of the house use, it never fails to impress us. The website is easy, clean and convenient for both professional to family matters, with a clean layout and easy to navigate systems.

Needs to improve: I have yet to find a weakness in their products

Purchasing a Canon product is an investment you will not regret.


General Administrative , Medical Device
03/18/2014

Speed 5 / Price 4 / Quality 5

I have had a fantastic experience with Canon and their products, specifically their camera equipment. Our company used all Canon products for our employee pictures, photographs for marketing materials, etc. Canon products may be a little pricey, but due to the quality, durability and advanced technology, I believe purchasing a Canon product is an investment you will not regret.

Strengths: Incredible products, the best in the photography industry.

Needs to improve: IN regards to their photography equipment, none. I can't speak for every single product type they make.

Photograph your work.


Manufacturing , Medical Device
04/24/2014

Speed 4 / Price 4 / Quality 4

I use Canon cameras for taking pictures for our new designed products, investigation for our machines and taking a picture of an evidence for our medical machines that failed in the field. Quality is good and the picture is crystal clear due to high megapixel. However, batteries doesn't last that long compare to other digital cameras.

Strengths: Very detailed and easy to locate options for a designated tasks, high quality picture and strong quality cameras.

Needs to improve: batteries doesn't last that long.

Very high qulaity imaging and printing equipment


Quality , Medical Device
02/27/2014

Speed 5 / Price 3 / Quality 5

We use canon cameras in the R&D lab to capture images of the fabrication of development parts. The high quality optics allow for very high magnified images. We also use Canon copiers/network printers throughout the company. The copies are very high quality an the machines rarely jam up. Overall, I am very happy with Canon products.

Strengths: Canon makes high quality cameras and lenses in addition to copiers and printers.

Needs to improve: Canon equipment can be more expensive than other brands

Quality Products with Canon! Trusted by our company!


IT , Information Technology
10/02/2014

Speed 5 / Price 4 / Quality 5

Canon USA Inc is one of the best Photographic Equipment and Supplies vendor not only in USA but internationally as well, for this reason our company trusted it the most and we always manufactured their products. The quality, durability and functionality of their products are truly remarkable and amazing. Highly recommended to everyone.

Strengths: -High Quality and Durable Products
-High Quality Pictures
-Great Customer Service
-Reliable and Informative Website
-Easy to download drivers

Needs to improve: Nothing at all!

You want on point buy canon you wont miss a thing


Manufacturing , Medical Device
03/16/2014

Speed 5 / Price 5 / Quality 5

I use this at work to photograhp some picture at my work and i really working good. I actualy bought one for my personal use too cant really complain any thing to it just an amazing camera

Strengths: Canon is of the best cameras out there good definition of pictures made them the best its like looking at the actual thing.

Needs to improve: Kind a pricey but you cant complain cause your getting a high quality camera

very reliable printers


R & D / Engineering , Medical Device
05/19/2014

Speed 5 / Price 5 / Quality 5

we have a couple of their printers in our department and use them to print our documentation and test results and they have never let us down on any job. their printings are very high quality and we have not yet had to have the printer maintenanced or repaired. the pricing is also very fair as well.

Strengths: very good quality
reliable
efficient working
good pricing

Needs to improve: no weakness

Canon is Magnificent


Clinical , Education
03/10/2014

Speed 4 / Price 4 / Quality 5

I've owned a Canon camera for 6 years and it still takes great pictures with a high image quality. We take a lot of photos for advertising our services in my industry. Although my camera is scratched up and beat up, it still works and I'm always asked to use my camera for pictures over the newer fancy cameras.

Strengths: High quality and long lasting

Needs to improve: None

Great Cameras at Great Prices


Marketing , Medical Device
03/21/2014

Speed 5 / Price 4 / Quality 5

We go to Canon for all our photographic needs. The pictures taken for our marketing flyers are always so detailed all the way to the pixels. They offer great and affordable prices that are just perfect for our business’s budget. Their customer service is also very good and always friendly. Overall satisfied with their service.

Strengths: Very crisp and clear Photos taken with all cameras

Needs to improve: None

A camera that works


R & D / Engineering , Construction
03/12/2014

Speed 4 / Price 4 / Quality 3

a lower quality Canon our company uses has a hard time focusing for the pictures, I keep telling them we need a new one. I am not sure how old it is or the abuse it has been through. It does always work though.

Strengths: Fairly good camera for the price paid.

Needs to improve: Not all their cameras work adequately.

I love my Canon D290!


Customer Service , Medical Device
02/21/2014

Speed 4 / Price 4 / Quality 5

I lave my Canon D290. I've taken it on several trips over the past few years and it's been a great travel companion. The body is lightweight making it easy to take anywhere. The controls are placed intuitively; I don't even think about changing shutter speed mid shoot. Love my Canon!

Strengths: Great quality and easy to use products.

Needs to improve: New products are too tempting...

All in one!


Supply Chain/Logistics , Consumer Electronics
06/08/2014

Speed 5 / Price 5 / Quality 5

Use it to print documents. I also like when you have a jammed paper, it displays where the problem is. I don't have to spend time searching for it.

Strengths: Great Machine!! We have a few in each building. I like that you can fax, print or scan using one machine. Quick results and excellent quality when printing your documents.

Needs to improve: Morning warm-up is slow.

capturing life moments


Manufacturing , Medical Device
03/19/2014

Speed 5 / Price 3 / Quality 5

i usually buy cannon when they come out with a new product , my wife uses them for work she is a cosmetologist so she needs them for before and after pics besides that we use them for family and friends, you need to be able to capture great moments and cannon helps me do that.

Strengths: age and wisdom

Needs to improve: expensive

Ink for Canon products is significantly cheaper


R & D / Engineering , Medical Device
03/31/2014

Speed 4 / Price 5 / Quality 4

We just bought a Canon all in one for our office and I can say that I am very impressed. This prints, scan and copies as well as any All in one I've ever used. The ink for Canon products is significantly cheaper than other printers. This makes our office manager very happy.

Strengths: All in One Color printing

Needs to improve: none