Cosmo Films Ltd.

Overall, my experience is good compared to previous supplier. I appreciate their willingness to cooperate and help us on technical issues. They are one of the easiest suppliers I've worked with.

Strengths: I bought BOPP lamination film rolls from Cosmo for the production of photobooks. There are many players in the market similar to Cosmo, but Cosmo has the most reliable technical team. There was an obvious support and flexibility from their team to help us understand the issues (i.e. ghosting or matte streak marks) that we had in our production facilities. I didn't have headaches getting credits or replacements from them. They came to our facility and looked at our processes and equipments used. They did the inspection themselves of the rolls we have in MRB. Pricing is also competitive.

Needs to improve: Communication needs some improvement. I had some critical shipments that I needed shipped overnight that left ground. I ended up doubling my order. It would have been best too that in cases where shipments are missed, that Cosmo shoulder the expedite charges.