GPA Inc

The failure to deliver paper on time during our busiest season cost my company and myself a lot of headaches. It could have been averted if proper planning or closer attention to detail was performed by everyone involved. I would say that GPA gave me the worst experience thus far in terms of my failure to keep my production facility going.

Strengths: Knowledge and Industry Expertise - GPA has a strong presence in the paper industry. They started as a label-maker company but has expanded in the areas of other digital and inkjet paper. They are a manufacturer so it gives them more control over their production leadtimes, technical data and pricing.

Quick Turn-Around - GPA is very flexible in terms of producing small volume and quick turns for samples.

Presence Abroad - They have relationships with big overseas papermills, allowing customers access to larger catagolue of products and services.

Needs to improve: Unable to deliver on time - GPA was not able to deliver on their commitment. There was even an instance when they couldn't figure out where an entire container of paper from Europe was. We ran out of paper in our lab which caused us a lot of money. Inaccurate Inventory Data - GPA's inventory report was not capturing correct information of what's on hand and on order, thus making it difficult to understand our true inventory position. My team that I worked with was unable to dedicate a supply to my company, allowing other clients to have access and purchase paper for what could have been ours. I was constantly running out of supplies. Weak Account Head - In comparison to my other key paper suppliers, the account head assigned to us wasn't as strong and in tune to our business requirement. He doesn't possess the same proactive attitude, the sense of urgency is very weak and communication was poor.