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we use Ironport's small business solutions/small business support service. it helps to enhace the technical support for cisco products. this includes unlimited telephone/online chat support with engineers, next business day advance hardware replacement, online service requests. using ironport has allowed issues to be resolved fasted, employee productivity, customer satisfaction. it has streamlined our work force. our engineer Scott is our general point of contact and having a designated single individual makes the communication process more direct as well
Strengths: purchased by cisco systems, enterprise network, data center, virtualization, conferencing, routing services, security services, wireless, small business products
Needs to improve: none
