Johnson Matthey Inc

Used JM for platinum wire for neuro implantable for many years. Much more consistent properties that other supplier we used. They also develop and experiment with novel combinations of materials to lower customers' costs.

Strengths: Very high quality precious metal wire with very consistent properties

Needs to improve: Market cost (not their fault) highly volatile

Always go to them for platinum components. Pretty much the only ones that specialize in small precious metal parts for medical industry. They missed their promised delivery dates several times for my orders.

Strengths: They are experts in providing small precious metal parts.

Needs to improve: They're turnaround times are not always accurate.

They have a large variety of parts on the shelf that we used while we waited for our custom ordered parts to arrive. These are very small parts that we could not find anywhere else with such customization.

Strengths: Very small, precise parts

Needs to improve: long lead time for custom parts

Reliable vendor for metals and tubing for lab and other uses. We use these to develop products and improve on current products. The metal is consistent quality and reliable deliveries. The customer service group is very helpful..

Strengths: Dependable supplier of metal components and products

Needs to improve: None I can recall

We ordered a lot of material from JM. They have good quality that meets our specs. Good lot to lot consistency. They need to improve on their lead times. Customer service is responsive and knows their product.

Strengths: Good quality drawn wire, good customer service

Needs to improve: Long lead times

they provide very good quality service period.

Strengths: johnson Matthey is our current supplier and been using for my previous Co. Pt-Ir marker bands. During protoyping, they were a good supplier to have since they carry many sizes of tubing on hand.with a very good services and always on time.

Needs to improve: non

JM has some of the best customer service i've encountered especially for such a large conglomerate. They are extremely helpful and supportive with excellent quality of products. This division deals primarily with medical components

Strengths: Large supplier, professional, awesome customer service, great array of capabilities

Needs to improve: None

For me, customer service plays a huge role in a companies reputation and Johnson Matthey has an awesome team of customer service.

Strengths: Customer service is very knowledgable and they were very helpful and informative when I called. I will be recommending Johnson Matthey, Inc.

Needs to improve: No issues.

I use them almost exclusively for my Pt/Ir. They offer great prices and high quality products. My only gripe is that they seem to run short on what should be OTS items

Strengths: Excellent selection of precious metals

Needs to improve: They don't always have everything in stock

JM is a great source for Marker Bands. If they don't have your size they can make them for you. They also have Pt/W wire. Also a source to recycle your precious metal scraps.

Strengths: Fine precious metal wire and medical device marker bands

Needs to improve: None

Ordered from them multiple times since they were an approved supplier, but their lead times are long and normally not willing to expedite

Strengths: Precious metals formed in wire, ribbon, and marker bands

Needs to improve: Minimum 6 week lead time

They are the main source of platinum wire provider for manufacturing. They have high quality product. We won't use them for R&D due to longer lead time

Strengths: Good quality precious metal. Delivery time is always precise.

Needs to improve: Long lead time. Take long generating quotation

Accurate Quotes, Customer Service, In house expertise. Good provider of precious metals. Good to have around especially for our patients who want that extra bling for their orthodontia (aka grill)

Strengths: Precious metals, fast quotations and delivery of in stock material

Needs to improve: None

Great vendor in terms of placing large orders. Very good pricing on all components and shipping. I use their marker bands on a daily bases and their very reliable.

Strengths: Good quality. Fair price. Great customer care.

Needs to improve: No weakness

I have used their Pt/Ir markerbands for many projects as well as gold bands. They are an excellent supplier for radiopaque bands/materials. Product is great quality and great customer support.

Strengths: Quality, customer support, responsive, pricing is competitive

Needs to improve: none

Good reliable vendor for high quality metal tubing and wire for mfg and new product R&D engineers. These are used to develop or improve our products for medical device in Neurology.

Strengths: Good quality metal tubing

Needs to improve: none

i've been using JM from previous to my current employer and they are always very good in delivering, may it be over the shelf or custom materials

Strengths: custom part (wire or marker bands)

Needs to improve: not sure

They are a great supplier for markerbands, and they have a large selection to choose from. Their customer service is top notch.

Strengths: Big selection of metal products like wires and ribbons. Customer Service

Needs to improve: none

i have regularly used JM for some of our radiopaque markerbands. good quality products and good customer support. plan accordingly to accommodate lead times on your orders

Strengths: customer support, quality products

Needs to improve: lead times

Great source for marker bands made from Pt/Ir or many other materials. They have many sizes in stock, and can custom make bands to your specifications, if required.

Strengths: Radiopaque marker bands

Needs to improve: None