Services Provided
Contact Information
1295 State Street
Springfield, MA 01111-0001
+1 866-306-6472
www.massmutual.com
Springfield, MA 01111-0001
+1 866-306-6472
www.massmutual.com
Use the options below to filter and sort reviews for MassMutual Financial Group by specific services, industries, or job function. Summary data is updated as you filter.
None
Strengths: Offers great retirement plans.
Needs to improve: Difficult to reach representatives to help address issues. I have had questions in the past, and they still have not addressed. At few times, representative provided me a misleading information. Staff not well-trained to address customer's questions.
We get approached by MassMutual reps frequently for presentations on financial advising platforms for our firm. They were persistent in their follow up and while we didn't eventually contract their firm, we were impressed with their customer service and analysis. While it may not fit our firm's vision, we can see how they could offer financial value to others.
Strengths: persistence, customer service, followup
Needs to improve: reliability
