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Have used their EDC services as a sponsor and as a clinical site. Their system is reliable although can be slow. As a sponsor, our EDC administrator was the only reason things didn't fall apart, but when it worked, it worked well.
Strengths: Good quality system, good customer service
Needs to improve: Can be complicated system to work with and can take time to fix bugs
They have good customer service and their system is easy to understand and use. Sometimes it can be a little slow.
Strengths: Easy to use
Needs to improve: A little slow