Information Retrieval Services

Contact Information

2211 N 1st St
San Jose, CA 95131
+1 408-558-7400
www.paypal.com

Start Your Review

Select Your Overall Recommendation

How You're Connected

Join FREE today to see who you know that has used Pay Pal Inc.

You may also like

Wells Fargo Bank

Alameda, CA

Robert Half

Boston, MA

Silicon Valley Bank

Pleasanton, CA

USAA

Hastings, MN

Pay Pal Inc Payment Processing Best Vendor

Looking for More?

2016 VendOp Best Vendors

Browse all of the 2016 best vendors, based on the reviews of people like you.

View Best Vendors

Community Reviews Summary

73 Community Reviews 4.51/5 Overall Rating

All Ratings

Overall
Speed
Price
Quality

Rating Distribution

Top Reviewed Services

Convenient way to pay for most items, but not great for personal service when there's an issue with vendor.


R & D / Engineering , Medical Device
02/28/2014

Speed 5 / Price 5 / Quality 3

At one point, I purchased an item from a Chinese vendor. It was clearly and visibly defective and unusable and I wanted a refund, but Paypal would only refund my payment after I spent my own money (huge amount) to ship the item back to the vendor. Paypal wouldn't consider the special circumstances because every customer service response is automated.

Strengths: Easy to pay for items because you don't have to punch in your credit card info every time.
Convenient way to transfer funds between colleagues and friends.

Needs to improve: No setting for preferred method of payment - always defaults to paying from Paypal balance first. I usually prefer to use my credit card on file to pay for items, but if I have a Paypal balance, it always pulls money from there first. Then I have to do a two-step where I pull money out of my balance until there's a zero balance, and then choose to pay with my credit card.

We will not be dealing with them again.


Operations , Financial Services
06/04/2014

Speed 1 / Price 1 / Quality 1

We have had a terrible time dealing with them back and forth and the representative was rude and didn't understand the problem. After calling multiple times we gave up. We've never experienced such poor customer service.

Strengths: A lot of companies have used and are familiar with Pay Pal.

Needs to improve: Customer Service.

Quality service that is trusted by customers!


Manufacturing , Information Technology
10/26/2014

Speed 4 / Price 2 / Quality 4

It's been a great experience using PayPal's service for our customers. Our customers trust the fact that PayPal uses highly encrypted software to keep their data safe. Customer service at Paypal is also well respected as they give you a honest opinion about your business. We hope to continue business with paypal for many more years.

Strengths: Our company has used Pay Pal services for many years now. Their service is easy to integrate within our web store front. If you are considering using a trusted service that's been in business for many years, use Paypal. Their brand is trusted amongst many major internet stores and more importantly, your customers.

Needs to improve: Paypal's fees may be the only downside to their service. Again, you pay for quality and a premium service.

Too long of a wait for my $$


Manufacturing , Banking
03/09/2014

Speed 1 / Price 1 / Quality 1

This is a great and secure way in negotiating final sales on an item. The only thing is the wait in order to receive funds. I have pa ypal many times in selling and buying of goods. I hate that whenever I sell something I have to wait 7 to 21 business days before funds are available.

Strengths: Efficient and securely way in transferring and receiving money

Needs to improve: Timely in getting funds approved.

Terrible Customer Service. Waiting for another competitor


CEO/Owner , Financial Services
05/02/2014

Speed 4 / Price 2 / Quality 2

Unfortunately, PayPal has a monopoly and their services is not great especially with disputes. Would not use again if I could.

Strengths: Most popular way to transact money over internet. Easy platform for customers to pay for your goods/services.

Needs to improve: Dispute resolution is horrible Even when I got insurance on my payment, the buyer claimed the shipment was lost. I had to pay out of pocket for this. Horrible

great platform for smaller companies with a moderate to moderate-high amount of transactions


CEO/Owner , Consulting
04/24/2014

Speed 5 / Price 5 / Quality 4

PayPal is not just for personal use. I use them as one of my primary transactions with my clients. Granted I agree with some reviews that PayPal is not necessary for larger corporations, it is perfect for my small consulting firm. I am able to make transfers swiftly with my clients and even within different departments of my company. it is a company many of my clients already use for personal exchanges making the transition of using them for business smooth. the association with a secure email and an account is convenient with statement history available for record keeping. Great for small companies with moderate amount of transaction action.

Strengths: great for small companies

Needs to improve: none

Your in good hands pal!


Operations , Medical Device
07/19/2014

Speed 4 / Price 4 / Quality 4

Our experience using this vendor was certainly good. On our office they use paypal as for ordering items online. They were reliable and trustworthy company ofcourse a big ang popular in their industry. We feel secure in using them for not to worry for hackers and scam innour credit cards. The customer service has helped us multiple times! Really helpful and passionate on their job. No issues on them. We highly recommend this vendor! You are in good hands with them!

Strengths: -Safe and Secure payment processing -Quick turnaround -Reliable and Trusted -Well known by people from all over the country

Needs to improve: would like to see the process for setting up pay pal be a little easier.

Everyone's doing it


Manufacturing , Education
05/20/2014

Speed 4 / Price 3 / Quality 4

There was a few times I have used paypal to clear a situation regarding a purchase. They are very good at letting you know if an item has shipped or if a customer has paid.

Strengths: Pay pal is very easy to use, its quick, easy and a lot of people have an account. You dont have to have an account to use Paypal now, which is great. It is a great third party middle man letting you know if payment cleared or is legit, also if the person you're buying or selling from is legit.

Needs to improve: somehow use paypal in brick and mortar stores. Use my paypal id to pay for items IRL.

Good payment alternative


Operations , Consulting
06/06/2014

Speed 4 / Price 4 / Quality 4

We use paypal payment solutions often when we procure raw materials or components over seas. It allows us the protection to ensure our goods arrive and allows us additional payment terms. So far so good as we haven't had any issues as of yet although we have heard of a few horror stories in which clients weren't able to recoup their payments. Customer service on our end is easy to reach but hopefully we don't have to reach out to them often. Convenient and ease of use is what keeps u coming back.

Strengths: convenience, reliability, protection

Needs to improve: customer service

PAYPAL!! SAFE SECURE EASY!!


CEO/Owner , Consumer Electronics
07/12/2014

Speed 5 / Price 5 / Quality 4

My office loves using Paypal when any of us are ordering certain items online! We always feel way more secure that way not having to worry about our credit cards being hacked into. Paypal gives us a very secure feeling. The customer service has helped us multiple times! Never leaving us unhappy! I have only once ran into an issue with Paypal due to funds but they helped me right away. We highly recommend this to any business who wants secure online transactions!!

Strengths: GREAT CUSTOMER SERVICE!! EASY TO USE!!

Needs to improve: Money transfers take a few business days.

Best online bank!


Sales , Consulting
07/12/2014

Speed 4 / Price 3 / Quality 5

My online store has been using paypal for over 10 years. We have kept in business using paypal. Any problems we encounter, paypal really does a great job with making sure transactions goes smoothly and no trouble. Calling customer service line is very fast and easy. They wont let you hang up until you are satisfied and have done what you wanted.

Strengths: Very easy to transfter money world wide. Great customer service line, easy to use website and apps, works great with any website.

Needs to improve: Could transfer money faster, fees can be lowered.

Great Online Payments


CEO/Owner , Consumer Products
09/21/2014

Speed 5 / Price 5 / Quality 5

PayPal is a great company to contract out through for online payment processing. PayPal is extremely excellent in pricing and really makes it so processing is fast streamlined. They additionally have excellent customer service and are very fast at coming out or helping you solve problems and really are great at what they do and make the customer their top priority. I highly recommend them as a online payment processor for many things.

Strengths: We have contracted out through Pay Pal to make it so our customers can purchase items online.

Needs to improve: None

Overall Satisfied for the service they provide


Finance/Accounting , Retail
07/23/2014

Speed 4 / Price 3 / Quality 4

As a small business you don't want to use the big players because the fee's are so high. Paypal fee's are a little lower so it is ok for now. The mobile aspect of their service is great. Paypal are more advanced in terms of interface, product and service.

Strengths: Quick, easy, convenient. Lots of people know the brand and have Paypal so very little issues. You can use them on your desktop or mobile device. Great for small businesses.

Needs to improve: The fee's are a little high, wish they would lower their fee's.

Paypal provides great payment system with exceptional service


General Administrative , Financial Services
06/08/2014

Speed 5 / Price 5 / Quality 5

Paypal has been great for all payments and receivables for all transactions. The service is trustworthy for customers to make payments without fearing credit card fraud or stolen identity. Online services and customer service is great, email notifications, and online tracking of orders and purchases. Their service was great when we did run into an issue with a customer and response via email was very quick.

Strengths: Trustworthy payment system for all purchases and transactions, provides great online tools and tracking for record keeping of transactions and clients/customers.

Needs to improve: None so far.

PayPal Works


Clinical , Education
03/10/2014

Speed 4 / Price 4 / Quality 4

They've added more vendors, ones that I use often and it has really made payment for services and products a lot easier. I feel safer knowing that I don't have to constantly share my financial information with every vendor I work with.

Strengths: Pay Pal is safe, convenient, and you pay almost any vendor with it.

Needs to improve: There was a security breach a few years ago, but it was handled professionally and I haven't had a problem since. Signing up and verifying your identity can get a little frustrating and confusing.

Everyone should already know what PayPal is...


R & D / Engineering , Retail
02/06/2014

Speed 5 / Price 3 / Quality 4

Everyone knows paypal. its a very useful service for payments such as ebay purchases, online purchase, or just to forward money to a friend or family member.
just caution to be careful when forwarding money to friends and family to use 'Gifts' or fees will be charged in the transaction. (Fees are also charged i believe when using a credit card rather than transferring money from a bank account in)

Strengths: Easy to use and setup. Many places use it as well as individuals

Needs to improve: Fees that are charged

The top choice for payments


Manufacturing , Apparel Manufacturing
06/29/2014

Speed 5 / Price 4 / Quality 4

For our end-user customers, we use Pay Pal as a safe and convenient way of payment. In the unfortunate event we would have to refund a customer, Pay Pal makes it easy and very fast. Being in customer service myself, the representatives are always friendly, knowledgeable and accommodating to our companies needs. Pay Pal will always be a top choice for payments in our business endeavours now and in the future.

Strengths: -easy payment
-good customer service
-speedy service

Needs to improve: None

Pay Pal Inc is Awesome!


Manufacturing , Retail
05/14/2014

Speed 5 / Price 5 / Quality 5

Pay Pal has excellent customer service. Whenever we would have questions or concerns Pay Pal customer service was always there to clear up any doubt and to answer all questions.

Strengths: -Safe and Secure payment processing
-Quick turnaround
-Reliable and Trusted
-Well known by people from all over the country

Needs to improve: I would like to see the process for setting up pay pal be a little easier. Maybe not so many steps, so this way its user friendly to all age groups.

Great Way to shop online


CEO/Owner , Hospitality
08/17/2014

Speed 5 / Price 5 / Quality 5

We have used paypal to purchase items on online vendors such as amazon. Because of this it allows for very easy streamlining of online purchases and it allows us to purchase much more online as we can do it quickly and efficiently via Pay Pal. Also if you run into problems during your purchase, Pay Pal customer service will easily assist you. I Recommend using them when buying anything online.

Strengths: Make purchasing online much more streamlined

Needs to improve: None

Reliable Money Transaction System


General Administrative , Medical Device
03/24/2014

Speed 5 / Price 5 / Quality 5

I have used Pay Pal for several transactions over the last few years. I was a little skeptical at first but it has proven to be a very trust worthy system. I have no problem paying for items or sending money via pay pal. I I have used pay pal for very expensive transactions. It is helpful for school and sports fundraisers as well.

Strengths: User friendly
trust worthy with personal information
confidential
reliable

Needs to improve: None