San Jose Surgical Supply Inc logo

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Pharmaceutical Preparations


1 Community Review

Services Provided

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902 S Bascom Ave
San Jose, CA 95128
+1 408-293-9033
www.sanjosesurgical.com

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Account manager not very responsive; in-house customer service needs further training
Fo


Clinical , Medical Device
03/31/2014

Speed 5 / Price 5 / Quality 3

Our doctor has been used to using 1 type of needle. When we reordered, they didn't tell us that they switched manufacturers. Our doctor noticed the difference right away. When we told them about it, they said they can't refund or exchange the box. We switched suppliers since

Strengths: Next day delivery if within a certain mile radius. Very useful for a medical company

Needs to improve: Our doctor has been used to using 1 type of needle. When we reordered, they didn't tell us that they switched manufacturers. Our doctor noticed the difference right away. When we told them about it, they said they can't refund or exchange the box. We switched suppliers since