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this review is regarding my pharmacies experience with Sanofi's customer service team when our pt had an issue with their Lantus solostar pen being jammed and not being able to get the insulin out. We contacted their customer service line directly for the pt and the representative asked the pt a few questions to make sure they were using the device correctly and was able to give us a voucher to put into our computer system for us to dispense the pt a new pen without having to wait for them to ship one to us. this method is one of the best ive seen when working with mfg to resolve device malfunction issues.
Strengths: great customer service
Needs to improve: none
