Xcentric Mold & Engineering

Complaint Details
Quotation change in Parts to make cost. injection Molding During the early RFQ discussions I was introduced to Dan Graham sales agent. Xcentric presented quotes after finalizing mold criteria. Material to run cost was established at 1005 due to price brake was 1000 sets Set price on quotation is $163 per LH+RH noted under notes and confirmed to be correct by Mr Graham on the phone.Other costs (setup Charge) $450.00 ever time you make a run. "Notes" LH + RH on quote are key. Upon signing Quote and mailing a business check for the full amount We received a call the Approx 4:25 pm Friday the time they were to run are parts and Mr Graham told us that the 1005 parts were not left right Handles but total parts meaning we would only be getting 502/and half sides each. Due to late in the day and needing parts due to our market changes (we needed the Parts) I decided to let this go in the interest of our time and effort and asked for someone above Mr Graham to discuss this on Monday. Monday late morning I get a notice that Mr Graham and his VP sales would call. During the call John?? Their VP had nothing to offer and at this point my frustration was high so I ask him to think about fulfilling the quoted parts per the sales contract and get back to us. Nothing happen from that time after. So my next move was to get our mold that Xcentric made to another company for production. (Loss of confidence) We again went to Mr Graham and all these questions were asked earlier in the RFQ portion. When It came to their mold working somewhere else (Another Company)Mr Graham statement was yes and gave us some material specs and a dimension 6 x 9 for size. We decided to remove the mold thinking we could get it working else where but after 4 direct contacts and a consultant who we use for molding in the past the mold is not standard and would require additions such as water ports and special framing to work in mold machines under standard mold operations. Cost to make these modification are in 6- 7 thousand dollars.

1) Did not use the correct ABS pellets
2) Does not disclose set up "fee". Only disclosed if you use their website, not if you request email/paper quote.
3) Fails to follow MI law on credit card charging.
4) Charges 4% to use credit car, 1% more than it costs.
5) Cost me more than $10,000.00 in lost sales because they used the wrong color.
6) Terrible communicators.

Strengths: None.

Needs to improve: Everything. See above.

We have contracted with centrimold for many reasons. We have been searching for a new company to vendor us with some top quality molding paste, and we have found the right business to go with. Xcentricmold, really knows how to build a business with great ethics. They really care about custom work which can easily go with any business projects. Would recommend to anyone in the market.

Strengths: very durable, awesome customer service, very well designed website for easy navigation and ordering.

Needs to improve: none at the moment

Great products, great customer service, with staff that is always available to answer any questions, by telephone or online, we will continue to use this vendor, and highly recommend them.

Strengths: Our company needed some tools,dies,fixtures, and jigs for some work projects, we purchased from Xcentric Mold & Engineering, their products have met all of our needs, they are very good quality, very durable and are compatible with our equipment, we are very satisfied with the products, the deliver our orders fast, and their prices are reasonable.

Needs to improve: None