Radiotelephone Communication

Contact Information

200 Hawthorne Ave SE A160
Salem, OR 97301
+1 503-371-8888
www.att.com

Start Your Review

Select Your Overall Recommendation

How You're Connected

Join FREE today to see who you know that has used AT&T Wireless.

You may also like

Looking for More?

2016 VendOp Best Vendors

Browse all of the 2016 best vendors, based on the reviews of people like you.

View Best Vendors

Community Reviews Summary

45 Community Reviews 3.91/5 Overall Rating

All Ratings

Overall
Speed
Price
Quality

Rating Distribution

Top Reviewed Services

Go to VERIZON. AT&T management is the reincarnate of....


R & D / Engineering , Medical Device
02/26/2014

Speed 1 / Price 1 / Quality 1

never going back to these %&^$&@*! actually was with cell-one back in the day, which got acquired by AT&T, then AT&T got acquired by SBC/Pac Bell (which is when all the troubles began), then they changed their name to AT&T (i think because SBC had such a horrible rep by that point). shady business practices (which i somehow got a $25 class action lawsuit refund from, woo. and some lawyer probably took the other $500 of my pain and suffering) from when they purposely crippled the original AT&T customers to force the upgrade to GSM. and yes, i am sure they did this actively as they told me as my service was degraded, "you should buy a new phone"...uhm ok....right when i spent $200 on a new phone 2 months prior to the acquisition...obviously customer service was horrible in this. Luckily i was able to get out of my contract as i began writing multitude of letters of government/regulatory agencies (FCC, CA state attorney, etc.) This is definitely when you need the government, bc, low and behold, 2 months after writing my letters i get a letter from their VP of marketing acknowledging receipt of the letters and allowing me to exit my contract early, WOO! peace out $^*&@! off to VERIZON!!!!! and i recommend everyone to as well. VERIZON has been super awesome. great customer support. fastest 4G network no doubt (i was able to get 40mb d/l and 30mb u/l speeds at one point, harder these days as the 4G is getting more crowded). But VERIZON has been great, no complaints. never going back to at&t wireless out of principle. although their uverse internet/tv is better, and i figure comcast/cox cable/time warner are probably bigger evils in that space. But in the cell phone space, the greatest evil is definitely AT&T

Strengths: none

Needs to improve: oh let me list the ways...... unethical, horrible customer service, unreliable signal, etc

General Good Experience


Legal , Legal
05/30/2014

Speed 4 / Price 4 / Quality 3

In sum, AT&T is fine, so long as you have no issues. But if there is a network issue, reception issue, etc. and you need to speak to someone ... set aside an hour.

Strengths: My company allows us to choose between AT&T and TMobile as carriers for our data and phone services. I've used AT&T for the last 7 years for my data and phone services. In terms of data coverage, I have no complaints - there is widespread coverage, and I haven't had issues with interrupted service.

Needs to improve: I think AT&T's greatest weakness is their customer service. I've had to call the service a couple times a year - to expand my coverage internationally when I am traveling, to fix problems when my Blackberry is having service or reception issues, etc. It takes forever to get someone on the phone, and even after that happens, you are transferred between departments.

at&t cell phone service and cable service is terrible


Manufacturing , Medical Device
03/15/2014

Speed 3 / Price 5 / Quality 1

All and all at&t is not reliable. Very affordable but like they say you get what you pay for and at&t in my opinion is near the bottom on my list when it comes to service.

Strengths: Very affordable on almost any budget.

Needs to improve: My boss uses at&t for his phone service and it is sonetimes very head to get into concact with him when his calls are dropping and he has no service. Also my company use to have at&t cable but switched providers due to connection failures.

HORRIBLE CUSTOMER SERVICE!!!!!


Operations , Military / Law Enforcement
05/14/2014

Speed 2 / Price 3 / Quality 2

Horrible experience that is why they are not longer my wireless carrier!

Strengths: AT&T was the company that cut me the best deal on 10 lines when starting up the business and now i know why. the only strength they have is the price is less than a lot of its competitors!

Needs to improve: Horrible customer service. Non existent coverage dropping calls everywhere. try to call in and get more information on anything and get disconnected as soon as they do not know the answer off the top of there head!

Wishing ATT would be a little more reliable.


Customer Service , Architectural And Engineering
06/08/2014

Speed 2 / Price 4 / Quality 2

Att excels its competition because although you still lose service in certain areas it work excellent where there is service. Internet also works good in a lot of places via my mobile device.

Strengths: We use ATT smart phones for my company. We have occasionally experienced a few dropped calls but for the most part it is reliable. They have towers almost anywhere in the united states so communication amongst my team members is fairly easy. They have a great choice of smart phones and applications to run my engineering business smoothly.

Needs to improve: ATT would be even better if they had more towers in remote areas of the united states that way communication would be more effectively and I wouldn't lose contact with my fellow workers and we could understand each other better.

Quality service and excellent customer service!


Manufacturing , Information Technology
08/30/2014

Speed 4 / Price 3 / Quality 4

Our experience with AT&T has been exceptional. Their service department has been helpful and knowledgeable with every part of the business. If there was any issue, customer service has been there to assist our every need.

Strengths: AT&T wireless has been a great vendor of ours. We utilize their wireless service for our employees. AT&T has maintained competitive corporate prices and their service has been excellent. Coverage in our area has been great and we have had no issues. Customer service has been great through this process. If there was ever an issue, we would have a representative answer the phone immediately instead of a robot.

Needs to improve: If there was a weakness of AT&T wireless, it would be their insurance policy on smartphones. This isn't cheap but its for peace of mind.

blah cell company


R & D / Engineering , Medical Device
03/23/2014

Speed 1 / Price 1 / Quality 1

not a big fan of att. go to verizon, much better service and customer service

Strengths: none

Needs to improve: everything

Wish the contract obligations weren't so demanding


Manufacturing , Medical Device
03/20/2014

Speed 2 / Price 2 / Quality 2

Our company offers discounts for AT&T mobile services. I personally choose our T-mobile discount simply because AT&T tries to suck you into a contract that takes you're left leg and first born if you decide to leave. But some of my coworkers claim its the only plan to pay for.

Strengths: Outstanding service and internet connection grid

Needs to improve: Unforgiving contracts

terrible phone and internet lines. i recomend xinfinity!


R & D / Engineering , Medical Device
05/20/2014

Speed 5 / Price 5 / Quality 5

we had their telephone line and internet service installed in our facility and every department and the internet connection was terrible and really unreliable and my fellow employees and I were all backed up with our online training because we couldn't get internet service and log into our employee accounts. their telephone lines are also horrible when you speak into the phone they all sounded staticy and calls were always lost. we moved on to Comcast Xinfinity and their service is top of the line in quality and super reliable.

Strengths: cheap and that's about it

Needs to improve: terrible quality horrible service not reliable

Good Internet, at a price


CEO/Owner , Hospitality
08/09/2014

Speed 4 / Price 2 / Quality 5

We have purchased At&t internet routers for employee and member use at our gym. The routers work fine and provide fast internet. However, I have found that you can find cheaper and just as food internet routers at much more reasonable prices. In the end though, I do recommend them as a strong and fast internet router, yet I believe you can find a cheaper option. As a side note, they do get internet and wireless items to you relatively quickly, so speed is not an problem.

Strengths: -Wi-Fi Routers and systems
-Computer Peripherals

Needs to improve: -Price

Does the job


Operations , Consulting
04/20/2014

Speed 3 / Price 3 / Quality 3

We've used At&T as our company provider and while we're happy with the latest phone options, the service isn't the most reliable as many of our calls are dropped and more recently, our data has been throttled. Our firm has unlimited data after being grandfathered in, but we noticed data throttling which is a bit disappointing. Despite the onset of many new towers, we still have poor call reception and a plethora of dropped calls.

Strengths: unlimited data plan, international use

Needs to improve: dropped calls, poor reception, throttled data

cell phone provider


Manufacturing , Medical Device
03/30/2014

Speed 2 / Price 2 / Quality 3

ok provider for cell service. i've used it as a provider for my work phone in the past, and i noticed it slower than my verizon service and phone as well as coverage was not as good.

Strengths: decent coverage

Needs to improve: customer service

Wireless smartphones great deals and offers


Manufacturing , Medical Device
07/31/2014

Speed 5 / Price 5 / Quality 4

Our company provides us att smart phones that we use on our daily basis job.
We use their product to communicate to each strong receptions no drop calls and have a wide selections of phones you can choose from.
They offer us great deals also employee discount which is good on the company and also with the workers.
Customer service was very reliable helps you troubleshoot and walks you through the process.
Provides enough informations to understand the issues you may have very professional and fast

Strengths: Reliable
Smart
Wide selection

Needs to improve: None

You really can't get a better price on good coverage.


R & D / Engineering , Telecommunications
03/11/2014

Speed 5 / Price 3 / Quality 5

I have had verizon for cell service for about 5 years. I switched because I needed coverage in semi-remote locations that my work and school took me to. The other providers just didn't have the coverage. I am happy that I can get a new phone every year and they provide a great selection of phones but the price of the contract is a little frustrating. I did some comparisons and if I want a better price I have to sacrifice service area.

Strengths: Overall product, service, selection

Needs to improve: price

Works for me


R & D / Engineering , Medical Device
03/08/2014

Speed 5 / Price 4 / Quality 5

It seems to me as though everyone current cell phone provider is their least favorite provider. I can't say I've ever had problems with AT&T. While things may have changed since the last time I looked around at service providers, AT&T was the only provider that actually had a decent election of quad band phones. Given that I have to travel internationally from time to time, I didn't see value in getting a phone I couldn't use.

Strengths: Great corporate discounts and large selection of quad band phones.

Needs to improve: None

ATT IS THE WAY TO GO!!!


Manufacturing , Medical Device
03/23/2014

Speed 5 / Price 5 / Quality 5

I have a family plan with 4 smart phones with a phone/data service plan at a great affordable cost. Best part about that, is my company offers our employees a company discount on att phone service plans, thats why Im an att customer with a great affordable cost

Strengths: customer service, quality, great phone plans, phone coverage

Needs to improve: improvement in phone service such as making less dropped calls, I dont experience that very often though. always can improve in the cost of service plans

you should use AT&T


Manufacturing , Medical Device
05/21/2014

Speed 5 / Price 5 / Quality 5

We use Cell phones as a way of Communication at our facility. We have no paging system there so we use cell phones. They work great and there is no break up from the other lines or interference from anything in our work place.

Strengths: AT&T has a wide variety of cell phones and options that you can have for your phone. It is a great service and very reliable. It works all over the United States and the battery is super.

Needs to improve: nothing

Good coverage, great customer service


IT , Medical Device
08/12/2014

Speed 5 / Price 3 / Quality 4

AT&T has made great strides in the past few years with customer care. CSR staff is knowledgeable, courteous and quick to resolve issues.

Strengths: AT&T wireless made it easy to deploy multiple phones to staff. One of the phones had a defective sim card and they took care of it quickly. Service was great in our area, and was quick and simple to set key people up with international access.

Needs to improve: insurance replacements took a little longer than I would like but is decent

Smart Choice for Smart Phones and Computer Peripherals!!!


Human Resources , Telecommunications
08/28/2014

Speed 5 / Price 5 / Quality 5

Being connected in a company where wireless phone is a major device that we are using, AT&T provided us an excellent smartphones , wifi-routers and many computer peripherals. Our deal with AT&T is worth the price and their staffs are well knowledgeable and have an initiative to monitor their products to us if there is a problem or none.

Strengths: best online smartphone deals, Wi-fi router, Best customer service and skilled staffs

Needs to improve: none

Good experience with hotspot service


IT , Information Technology
05/20/2014

Speed 3 / Price 3 / Quality 4

Our project is still ongoing, but they were chosen as the preferred vendor.

Strengths: We started testing out the AT&T mifi personal hotspot for corporate use. The signal, speed, installation was excellent. It was very easy to install.

Needs to improve: It took awhile to get the sample mifi product to our test users. The delivery could be a little bit faster from the sales rep.