Demco Library Svc

Most of the time, I order directly from the printed catalog. Upon occasion, however, I have had to call customer service to get clarification or to inquire about a product that I could not find in the catalog. I have always found them to be knowledgeable and helpful. As mentioned earlier, just beware of their own-brand products. While described the same, the quality may not be the same (e.g., book tape.) Their catalog and prices even for name-brand products are much better than the competitors and they have always delivered my products in a timely manner. All of my orders have been accurately filled as well. They should put a disclaimer that their brand-name products may not function the same as the name-brand products.

Strengths: Demco has a wide variety of all the things we need to use on a daily basis in our library. We order from them for furniture, book carts/trucks, book tape. book covers, etc. Often-times, they have the same item in their own brand-name, thus making the price much better. It is an easy one-stop shop for most of our needs. Their printed catalog is easy to use as it has an extensive product index. The few times I have not found what I need in the catalog, I have called customer service and they have always been knowledgeable and helpful. They also are on top of sending me a new catalog with updated products and prices every year.

Needs to improve: As mentioned previously, often-times they will have similar products available in their own brand-name, thus cutting the price. Beware, however. Sometimes, the quality is not the same. I have bought their brand of book tape. The description in the catalog does not differ from the name brand except in name and price. Upon purchase, however, the quality was not the same and it is clearly an inferior product.