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My start up uses Eagle to order custom thin wall stainless steel tubing for our medical devices. Customer service team is helpful and knowledgeable. They have a wide selection of product offerings that are of high quality standards. Our only major issue has been that at times orders get backlogged and can lag in delivery time. Pricing could improve as well. Overall we were decently satisfied.
Strengths: Reliable product, great customer service, wide selection
Needs to improve: Long lead times, pricing
We use Eagle as a supplier of quality SS Hypotubes. They usually have a fast turnaround but there are times when you should follow-up on your PO. They do excel at formed metal parts, small coils. The staff has been extremely helpful and often will try to make it up to you with expedited service at no additional cost if the fault is on their end.
Strengths: SS tubing, cut to length tubing
Needs to improve: Lead times for off the shelf stock could be better
We get nitinol and stainless hypo-tubing from Eagle. We are also currently working with them on developing a complicated process involving machining edges on a multisided coil. Their technical expertise is really showing because we were not sure if this was even possible.
Strengths: Eagle provides very high precision alloy tubing as well as high precision CNC machining and wire EDM. They provide off the shelf tubing in a wide range of sizes and dimensions as well as custom tubing.
Needs to improve: Very expensive
We contracted this company for one of our projects we order customs tubing to set on our experiment testing/prototype
Their customer service is very professional listing to us and giving us ideas
Specs and what not to do
Ordering process might take a while but they assure you to get the right order
Shipping is always fast and reliable
Product
Always arive in perfect condition
Strengths: Reliable
Customs
Great service
Needs to improve: None
Hellokitty
R & D / Engineering , Medical Device
07/24/2014
We have ordered custom thin wall stainless steel tubing. Customer service is helpful and we got the order on time. When we ordered standard in stock stainless steel tubing, it talks a while to get a quotation and just OK customer service this time around. We got the tubing on time.
Strengths: Great custom and in stock stainless tubing. Competitive pricing.
Needs to improve: Just Ok customer service.
I have ordered small quantities of hypotube from Eagle countless times. They have a decent online catalog that allows for easy searching of their stock, and good customer service by phone as well. I haven't used their product for actual product, but I don't see why you couldn't. Shipment is always fast and orders are correct. Excellent prototyping resource.
Strengths: SS hypotube
Needs to improve: None that I have found
Awesome vendor to work with, their staff perform like a well oiled machine. Everyone on their team knows their roles. Everyone is super knowledgeable and helpful. They are able to do what it takes to meet your needs. They are able to get top notch materials and do equally well with their manufacturing. Accurate and reliable services. Highly recommended vendors.
Strengths: high quality components
Needs to improve: none
a tech from medical device
R & D / Engineering , Medical Device
04/21/2014
We had purchase their stainless steel tubing when we need something quick. They have decent on line catalog with good pricing. Quick phone call to get help with what we can't find in catalog. The order usually arrive sooner than original shipment date.
Strengths: Quality stainless steel tube. Affordable pricing with on line order and helpful phone customer service it needed to talk to them.
Needs to improve: None
I've ordered many different hypotubes from Eagle Stainless. They do custom sizes as well as cut to length pieces. Good quality metal tubes. Good customer service and a staff that pays attention to detail.
Strengths: Good source for getting hypotubes and fractional hypotubes. They also provide machining services
Needs to improve: None so far
Supplier of metal tubing with micro diameters for product development usage. Good quality metal and reliable diameter sizes are the reasons we use this vendor. Engineers like this vendor because of the customer service group and the ease of doing business.
Strengths: Reliable quality metal tubing
Needs to improve: None I can recall
I've used Eagle for formed metal Tubes and small cut to length parts. Quality has always been good. I've also purchased their 304SS hypotube. Pricing is competitive. At times they have had the best pricing on Hypotubes other times not.
Strengths: Hypotube and formed metal tubes
Needs to improve: None
Accurate Quotes, Custom Product, Customer Service, In house expertise, Large Volume, On Time, Prototypes, Quick Turnaround, Small Volume
Strengths: Eagle has a good capability of precision-made stainless tube, also supplying standard "off the shelf" sizes and grades cut to length
Needs to improve: none so far
Eagle has a large, searchable hypotube catalog, and if you can't find what you are looking for there, their customer service group is great by phone too. Fast shipping and a lot of option in stock.
Strengths: Hypotube
Needs to improve: none
Great vendor for SS hypotube. They provide a very high quality product. I got some pre cut tube form them. All the parts were dead nuts to specs and were clean. Good operation.
Strengths: SS hypotube
Needs to improve: none
Chauncy
R & D / Engineering , Medical Device
03/13/2014
I have used Eagle extensively to purchase small quantities of hypotube for prototyping and production. They have many standard and non-standard sizes and can usually turn orders around quickly.
Strengths: Large catalog of in-stock hypodermic tubing
Needs to improve: none
We order different types of tubing from Eagle Stainless. They always provide us with good quality tubing. Staffs are very helpful and knowledgeable with their product.
Strengths: good quality metal tubing supplier
Needs to improve: none
mickeysue49
Manufacturing , Architectural And Engineering
06/16/2014
They strive to be the best in their field. Took care of issues in a timely manner.
Strengths: This company is excellent to work with. Great customer service and a great turn-around time.
Needs to improve: None.
We order different types of hypotube from Eagle Stainless. They can customize orders depending on what customer wants. Excellent quality product.Staffs are really nice and helpful.
Strengths: Excellent source for hypotubes
Needs to improve: None
Very pleased with the online as well as the phone catalog services. They were very helpful and I was extremely pleased with my orders
Strengths: Outstanding customer service, huge inventory selection
Needs to improve: Nothing
Pooch
Purchasing , Medical Device
04/04/2014
We use EST for our clean room MFG area. They provide a good quality hypodermic tubing to us with precision cutting to length specifications.
Strengths: Good quality
Good strong steel products
Needs to improve: None