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Emerald A/R Systems is the most innovative solution to increasing revenue cycle management efficiency. All of our clients can attest to our commitment to dramatically increase cash flow, resolve patient accounts, and maintain the highest level of customer service. As a Business Process Outsourcing (BPO) partner, Emerald’s focus is to create comprehensive solutions that deliver maximum results while enabling our clients to focus on their mission.
Our proprietary technologies along with uniquely essential operational processes are key components in the success of the Extended Business Office solution. Emerald recovery specialists complete a rigorous training regimen and ongoing call evaluations in order to promote steadfast service and play an integral part in handling your receivables early on. Also, we offer training sessions that will educate your staff on current events and subjects in the healthcare accounts receivable industry. Constant communication between your existing staff and ours is maintained through a secure client portal providing real time data and analytical reports allowing full access to your accounts anytime. This custom interface is set up quickly and is extremely user friendly all at no charge to our clients.
This attention to detail has made Emerald A/R the industry leader in early-out recovery rates, while at the same time allowing us to meet or exceed requirements for protecting patient information. We also use innovative phone systems to support contact accuracy while recording all calls and reviewing them frequently to maintain quality. Your patients can pay via check or credit card over the phone with the option to speak with a live representative or using our interactive voice response system, securely online 24/7, or via mail. We enable our clients to focus on the many tasks of their operation while instilling confidence their accounts are being handled in the most productive and professional way possible.
